shouldiuse.io

VERDICT

Should I use Crexendo?

Not disclosed - crexendo.com

Depends. Crexendo fits SMBs wanting an easy, managed business phone system with vendor-handled onboarding. Skip it if you need transparent self-serve pricing or you're already standardized on a bigger UCaaS vendor.

Confidence

Medium. Based on 14+ public sources: G2/GetVoIP reviews, Reddit threads, SEC filings, pricing trackers, and company pages.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support quality
  • Security posture

Pricing

$9.85/user/mo

Professional

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • SMBs wanting managed business VoIP
  • Non-technical teams valuing ease of use
  • Offices migrating off legacy phone systems
  • Teams wanting vendor-handled onboarding

Not for

  • Tiny teams — a simple self-serve phone app suffices
  • Large enterprises already on RingCentral, Mitel, or 8x8
  • Buyers needing published, transparent pricing
  • Anyone avoiding sales-led demos and onboarding

Gotchas - check before you buy

medium

Official pricing not published; the $9.85/user figure comes from a third-party listing — verify.

medium

Reddit r/VOIP users complain about steep ongoing costs after purchase.

medium

Terms of service broadly disclaim liability — read before porting numbers.

medium

No dedicated security page found at — request compliance documentation directly.

Pros and cons

Pros

  • Rated #1 for usability by verified G2 users
  • Users call it easy to use, simple, and affordable
  • Reviewers consistently praise support on G2
  • Over 1.7 million users reported on the platform
  • Billing reportedly starts only after implementation is complete

Cons

  • Pricing hidden behind a sales contact on the official site
  • Reddit users report feeling overcharged after signing up
  • Only 56% of employees would recommend the company

Sources & method

Analyzed 9/20/2026 - 14 sources - No known vulnerabilities found in the sources reviewed.

official x4review x5security x2news x3

Key stats

  • Value for money: 3/5

    Rating

  • $9.85/user/mo

    Starting price

  • 14

    Sources

  • Analyzed

  • Value for money: 3/5. G2 says affordable; Reddit users say pricey
  • Ease of use: 5/5. Repeatedly rated #1 usability by G2 users
  • Feature depth: 3/5. AI and UC features exist; depth unverified
  • Support quality: 4/5. Users praise exceptional support; vendor cites flawless onboarding
  • Security posture: 3/5. SEC cyber disclosures exist; no public incidents found
  • #1 G2 usability rank AI-powered business communications, per G2 users
  • $9.85/user/mo Starting price Professional tier, third-party listing
  • 1.7M+ Reported users across the platform
  • NASDAQ: CXDO Public company near $100M run rate

Pricing

Professional

$9.85/user/mo

  • Business VoIP calling
  • Unified communications
  • Third-party listing; confirm with sales

Security

No known vulnerabilities found in the sources reviewed.

What users say

Reviewers praise ease of use and support, while some Reddit users grumble about ongoing cost.

“Crexendo is easy to use, affordable”
G2 review
“Easy to use, simple interface.”
GetVoIP review
“We're currently paying through the no…”
Reddit, r/VOIP

Companies that use it

  • Catholic Charities of Arizona
Full analysis

Based on 14+ public sources: G2/GetVoIP reviews, Reddit threads, SEC filings, pricing trackers, and company pages.

Easy, well-reviewed SMB VoIP at ~$9.85/user — but sales-gated pricing and cost gripes mean 'depends.'

Methodology

Based on 14+ public sources: G2/GetVoIP reviews, Reddit threads, SEC filings, pricing trackers, and company pages.

Sources

  1. review
  2. review
  3. review
  4. review
  5. review
  6. official
  7. official
  8. official
  9. official
  10. news
  11. Crexendo VIP launch, 1.7M userscloudcommunications.com
    news
  12. news
  13. security
  14. security

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