$15/user/mo
Starting price
Entry business phone plan
Report
Should I Use 8x8?
Cloud business phone, contact center, and communications APIs
Depends
Depends8x8 is a credible, scalable UCaaS pick for mid-size, multi-site orgs that want phone, contact center, and APIs bundled.
Legit enterprise VoIP with real scale, but contract traps and patchy support — small teams, buy simpler.
Confidence: Medium
1987
Founded
Publicly traded (EGHT)
2,200+
Companies using it
Tracked by Enlyft
$607.2M
Total funding raised
Per StartupIntros
Value for money
2
Reddit complaints about contracts and surprise pricing
Ease of use
3
Users say setup may need professional services
Feature depth
4
UC, contact center, and CPaaS APIs bundled
Support quality
2
Multiple Reddit threads on poor support
Security posture
2
2022 breach plus 2026 disclosed incident
Pros
Cons
Gotchas
- high2022 breach plus SEC-disclosed incident — read trust.8x8.com before committing.⁸
- mediumMulti-year contracts are standard; one user called exit terms a 'sham'.⁶
- mediumGet the final quote in writing — sales numbers reportedly change at billing.⁵
- mediumSupport quality is inconsistent; multiple Reddit threads describe poor help.⁴
Best for
- Multi-site mid-market companies
- Teams bundling UC plus contact center
- Frequent international callers
Not for
- Small teams needing just a dial tone
- Month-to-month buyers who hate contracts
- Non-technical teams without an IT admin
- Anyone expecting sales quotes to match the invoice
Companies that use it
- Pimlico Plumbers
- Superbank
- TMW Systems
- Affiliated Physicians⁹
- Xurrent
Pricing
Express
$15/user/month
- Entry business VoIP
- Free trial offered
X Series
Not disclosed
- UC plus contact center bundles
- International calling options
Security
Multiple disclosed incidents: a recorded 2022 data breach, a reported ransomware discussion, and a 2026 SEC-disclosed Salesforce-linked cyber incident.
- 2022 data breachBreachsense recorded an 8x8 data breach in 2022.⁷
- SEC-disclosed cyber incident (2026)8x8 filed a material-incident 8-K tied to a Salesforce-linked breach affecting multiple companies.⁸
- Jitsi Meet hardcoded credentials (CVE-2020-11878)Reported hardcoded credential issue in the Jitsi Meet component associated with 8x8.
What users say
Reviews praise scalability and platform breadth, but Reddit threads repeatedly flag support quality, contracts, and sales-pricing surprises.
“8x8: terrible customer support”
“Am I getting taken for a ride? 8x8 sales.”
“8x8: Contract Sham & the Service is Unreliable outside of …”
Alternatives
Compare 8x8 with each alternative.
Nextiva
Flagged as better-reviewed; simpler for small-to-mid teams
8x8 vs NextivaRingCentral RingEX
Higher G2 score than 8x8 Work (66 vs 62)
8x8 vs RingCentral RingEXDialpad
AI-first UCaaS; strong 8x8 X Series rival
8x8 vs DialpadUnitel Voice
Budget pick for very small teams
8x8 vs Unitel VoiceFull analysis
Based on ~40 public sources: review sites, Reddit threads, SEC filings, breach trackers, and 8x8's own pages. Some snippets were truncated.
Sources
review
- 8x8 Work Review — PCMagpcmag.comreview
- 8x8 Work Reviews — G2g2.comreview
- 8x8: terrible customer support — Redditreddit.comreview
review
- 8x8 Data Breach in 2022 — Breachsensebreachsense.comsecurity
news
official
- 8x8 Inc company profile — ABI Researchabiresearch.comofficial
- Best 8x8 Alternatives — Withallowithallo.comreview
- G2 scores: 8x8 Work vs RingEX — Crexendocrexendo.comreview
- Companies using 8x8 — Enlyftenlyft.comnews
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