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Should I Use Quo (formerly OpenPhone)?

openphone.co·Analyzed 3 hours ago··Based on 10 sources

Quo brings your calls, texts, and contacts together in one AI-powered shared space. Keep your team aligned, respond faster, and ensure every customer feels valued.

Worth it

Worth it

Buy if you're a startup or small team wanting shared calling, texting, and AI summaries with no IT setup.

Cheap, easy shared phone system for small teams; enterprises and 50+ seat orgs should look elsewhere.

Confidence: High

4.7/5

G2 rating

400+ verified reviews

$15/user/mo

Starting price

Starter plan

Yes

Free trial

Try before committing

$105M

Funding

Growth round, Sept 2025

Value for money5

From $15/user; beats enterprise VoIP under 50 seats

Ease of use5

Teams live within minutes, no IT support

Feature depth4

AI summaries, shared numbers, CRM; lacks enterprise depth

Support quality3

Reviewers flag limited enterprise-grade support

Security posture5

SOC 2 Type II, HIPAA, AES-256, MFA, SSO

Pros

  • Rated #1 in customer satisfaction on G2³
  • Setup in minutes, no IT support required
  • Shared numbers, AI call summaries, CRM integrations built in
  • Better pricing than enterprise VoIP for teams under 50 users
  • HIPAA compliant and SOC 2 Type II certified²

Cons

  • Enterprise-grade support and scalability fall short, per comparison reviews
  • One small-business user called a full year with it 'absolutely terrible'
  • Feature depth trails enterprise suites like RingCentral

Gotchas

  • mediumPer-user pricing compounds with headcount; flat-rate alternatives exist
  • mediumStarter plan includes only one phone number per user
  • lowOpenPhone rebranded to Quo in Sept 2025; older docs and reviews use the old name

Best for

  • Startups and small businesses
  • Remote, mobile-first teams
  • Teams under ~50 users
  • Shared-number sales and support pods

Not for

  • Enterprises needing call-center routing and support SLAs
  • Large orgs with 50+ seats
  • Buyers wanting flat-rate, non-per-user pricing
  • Teams needing RingCentral-scale feature depth

Pricing

Starter

$15/user/mo

  • Calls, texts, voicemail
  • 1 phone number per user

Business

$23/user/mo

  • Everything in Starter
  • Adds integrations and advanced features

Scale

$35/user/mo

  • Top tier
  • For scaling teams

Security

No known public vulnerabilities found in the sources reviewed.

What users say

App-store and G2 ratings run strongly positive (4.6-4.7), with occasional harsh dissent from small-business users.

We've been using Quo (formerly OpenPhone) for a year now for our small business and it's been absolutely terrible.
Reddit, r/PhoneSystem
Simple, fast setup — most teams are live within minutes, no IT support required
CloudTalk review of OpenPhone
Quo is designed for startups and small teams — simpler UI, faster setup, better pricing for under 50 users.
ValueAddVC review

Alternatives

Compare Quo (formerly OpenPhone) with each alternative.

Full analysis

Based on 15+ public sources including G2-derived reviews, app store listings, pricing pages, and Quo's security page.

Sources

  1. official
  2. Quo security pageopenphone.co
    security
  3. official
  4. review
  5. review
  6. review
  7. review
  8. news
  9. review
  10. review

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