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Quo (formerly OpenPhone) Review

Worth it

Should I use Quo (formerly OpenPhone)?

Quo brings your calls, texts, and contacts together in one AI-powered shared space. Keep your team aligned, respond faster, and ensure every customer feels valued. - openphone.co

· 1 month ago

Buy if you're a startup or small team wanting shared calling, texting, and AI summaries with no IT setup. Skip it if you need enterprise-grade support, deep call-center routing, or 50+ seats.

Confidence

High. Based on 15+ public sources including G2-derived reviews, app store listings, pricing pages, and Quo's security page.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support quality
  • Security posture

Pricing

$15/user/mo

Starter

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Free tierNo
Business$23/user/mo
Scale$35/user/mo

Best for

  • Startups and small businesses
  • Remote, mobile-first teams
  • Teams under ~50 users
  • Shared-number sales and support pods

Not for

  • Enterprises needing call-center routing and support SLAs
  • Large orgs with 50+ seats
  • Buyers wanting flat-rate, non-per-user pricing
  • Teams needing RingCentral-scale feature depth

Gotchas - check before you buy

medium

Per-user pricing compounds with headcount; flat-rate alternatives exist

medium

Starter plan includes only one phone number per user

low

OpenPhone rebranded to Quo in Sept 2025; older docs and reviews use the old name

Pros and cons

Pros

  • Rated #1 in customer satisfaction on G2
  • Setup in minutes, no IT support required
  • Shared numbers, AI call summaries, CRM integrations built in
  • Better pricing than enterprise VoIP for teams under 50 users
  • HIPAA compliant and SOC 2 Type II certified

Cons

  • Enterprise-grade support and scalability fall short, per comparison reviews
  • One small-business user called a full year with it 'absolutely terrible'
  • Feature depth trails enterprise suites like RingCentral

Sources & method

- 10 sources - No known vulnerabilities found in the sources reviewed.

official x2review x6security x1news x1

Key stats

  • Value for money: 5/5

    Rating

  • $15/user/mo

    Starting price

  • 10

    Sources

  • Analyzed

  • Value for money: 5/5. From $15/user; beats enterprise VoIP under 50 seats
  • Ease of use: 5/5. Teams live within minutes, no IT support
  • Feature depth: 4/5. AI summaries, shared numbers, CRM; lacks enterprise depth
  • Support quality: 3/5. Reviewers flag limited enterprise-grade support
  • Security posture: 5/5. SOC 2 Type II, HIPAA, AES-256, MFA, SSO
  • 4.7/5 G2 rating 400+ verified reviews
  • $15/user/mo Starting price Starter plan
  • Yes Free trial Try before committing
  • $105M Funding Growth round, Sept 2025

Pricing

Starter

$15/user/mo

  • Calls, texts, voicemail
  • 1 phone number per user

Business

$23/user/mo

  • Everything in Starter
  • Adds integrations and advanced features

Scale

$35/user/mo

  • Top tier
  • For scaling teams

Security

No known vulnerabilities found in the sources reviewed.

What users say

App-store and G2 ratings run strongly positive (4.6-4.7), with occasional harsh dissent from small-business users.

“We've been using Quo (formerly OpenPhone) for a year now for our small business and it's been absolutely terrible.”
Reddit, r/PhoneSystem
“Simple, fast setup — most teams are live within minutes, no IT support required”
CloudTalk review of OpenPhone
“Quo is designed for startups and small teams — simpler UI, faster setup, better pricing for under 50 users.”
ValueAddVC review
Full analysis

Based on 15+ public sources including G2-derived reviews, app store listings, pricing pages, and Quo's security page.

Cheap, easy shared phone system for small teams; enterprises and 50+ seat orgs should look elsewhere.

Methodology

Based on 15+ public sources including G2-derived reviews, app store listings, pricing pages, and Quo's security page.

Read how a report is made.

Sources

  1. Quo official site and pricingquo.com
    official
  2. Quo security pageopenphone.co
    security
  3. Quo (formerly OpenPhone) - App Storeapps.apple.com
    official
  4. OpenPhone Review 2026: Features, Pricing & User Feedbackcloudtalk.io
    review
  5. Quo (OpenPhone) Review — Modern Business Phone Systemvalueaddvc.com
    review
  6. Quo (OpenPhone) is terrible. Alternatives? - Redditreddit.com
    review
  7. Quo (OpenPhone) Reviews: What Businesses Should Knownextiva.com
    review
  8. Quo: Details, Reviews, Pricing (rebrand and funding)checkthat.ai
    news
  9. Quo (OpenPhone) Alternativesdialnote.com
    review
  10. Top 10 Quo Alternatives & Competitorskrispcall.com
    review

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