8x8
Depends
Confidence: Medium
8x8 is a credible, scalable UCaaS pick for mid-size, multi-site orgs that want phone, contact center, and APIs bundled.
New check
Comparison
8x8 vs Crexendo
8x8 and Crexendo both land on Depends.
Crexendo
Depends
Confidence: Medium
Crexendo fits SMBs wanting an easy, managed business phone system with vendor-handled onboarding.
| Compare | ||
|---|---|---|
| Verdict | Depends | Depends |
| Best for | Multi-site mid-market companies | SMBs wanting managed business VoIP |
| Who it's not for | Small teams needing just a dial tone | Tiny teams . a simple self-serve phone app suffices |
| Privacy | Multiple disclosed incidents: a recorded 2022 data breach, a reported ransomware discussion, and a 2026 SEC-disclosed Salesforce-linked cyber incident.⁷ | No known public vulnerabilities found in the sources reviewed. |
| Support quality | Multiple Reddit threads on poor support | Users praise exceptional support; vendor cites flawless onboarding |
| Public sentiment | Reviews praise scalability and platform breadth, but Reddit threads repeatedly flag support quality, contracts, and sales-pricing surprises.⁴ | Reviewers praise ease of use and support, while some Reddit users grumble about ongoing cost.³ |
| Biggest gotcha | 2022 breach plus SEC-disclosed incident . read trust.8x8.com before committing.⁸ | Official pricing not published; the $9.85/user figure comes from a third-party listing . verify. |
Pick 8x8 when
- Multi-site mid-market companies
- Teams bundling UC plus contact center
- Frequent international callers
When 8x8 is not a fit
- Small teams needing just a dial tone
- Month-to-month buyers who hate contracts
- Non-technical teams without an IT admin
- Anyone expecting sales quotes to match the invoice
Pick Crexendo when
- SMBs wanting managed business VoIP
- Non-technical teams valuing ease of use
- Offices migrating off legacy phone systems
- Teams wanting vendor-handled onboarding
When Crexendo is not a fit
- Tiny teams . a simple self-serve phone app suffices
- Large enterprises already on RingCentral, Mitel, or 8x8
- Buyers needing published, transparent pricing
- Anyone avoiding sales-led demos and onboarding
Sources
review
- 8x8 Work Review . PCMagpcmag.comreview
- 8x8 Work Reviews . G2g2.comreview
- 8x8: terrible customer support . Redditreddit.comreview
review
- 8x8 Data Breach in 2022 . Breachsensebreachsense.comsecurity
news
official
- 8x8 Inc company profile . ABI Researchabiresearch.comofficial
- Best 8x8 Alternatives . Withallowithallo.comreview
- G2 scores: 8x8 Work vs RingEX . Crexendocrexendo.comreview
- Companies using 8x8 . Enlyftenlyft.comnews
review
- Crexendo Reviews 2026 (GetVoIP)getvoip.comreview
- Crexendo? Yealink? (Reddit r/VOIP)reddit.comreview