Comparison

Jitsi vs Zoom

Jitsi and Zoom both land on Depends.

Jitsi

Depends

Confidence: Medium

Buy it if you want free, private video calls and can self-host or accept a no-frills public service.

Depends

Confidence: Medium

Buy the free or Pro tier for everyday video meetings . that is where Zoom shines.

Jitsi versus Zoom
Compare	Jitsi	Zoom
Verdict	Depends	Depends
Best for	Privacy-focused teams	Remote and hybrid teams running video meetings
Who it's not for	Enterprises needing vendor SLAs and support	Teams replacing a phone system with Zoom Phone without piloting it first
Privacy	Actively patched open-source project with E2EE, but multiple public CVEs and a stealth-media privacy flaw mean self-hosters must stay current.¹⁰	Status: multiple critical vulnerabilities disclosed in 2026, patches released . update immediately.
Support quality	No direct support evidence in sources	Frequent customer-service complaints on Trustpilot
Public sentiment	Mostly positive on cost, privacy, and ease of use; a vocal minority reports quality decline and self-hosting friction.^⁹	Users praise Zoom's reliability and ease of use but complain about support quality, pricing tiers, and the mobile app.¹⁶
Biggest gotcha	Untrusted servers may compromise meetings; enable E2EE deliberately.¹⁴	2026 critical flaws mean strict, fast patching discipline is mandatory