JustAnswer
Skip
Confidence: High
In January 2026 the FTC sued JustAnswer for deceiving consumers into recurring subscriptions, and Australia's Federal Court fined it $10M over misleading pricing . billing is the core risk, not expertise.
Comparison
JustAnswer vs Avvo
JustAnswer lands on Skip, and Avvo lands on Depends.
Avvo
Depends
Confidence: Medium
Solo and small-firm lawyers should claim the free profile . it costs nothing and some attorneys report landing real client leads.
| Compare | JustAnswer | Avvo |
|---|---|---|
| Verdict | Skip | Depends |
| Best for | One-off urgent expert question | Solo attorneys building visibility |
| Who it's not for | Anyone allergic to surprise recurring charges | Lawyers burned by pay-to-play directories |
| Privacy | No public product vulnerabilities; 881 site credentials surfaced in infostealer logs; FTC suit is consumer-protection, not security.12 | 2019 account data breach is documented in breach-notification databases; no public security page found. |
| Support quality | Refund battles dominate Reddit and BBB | No direct evidence in sources |
| Public sentiment | Users split between those who got useful one-off answers and a large group reporting surprise recurring charges and refund fights.⁸ | Lawyers are split-to-negative: some land clients, but many complain about price hikes and questionable review trustworthiness. |
| Biggest gotcha | Question fee reportedly auto-converts to monthly membership; users say canceling is hard⁶ | Lawyers report pricing rising every six months with little notice |
Pick JustAnswer when
- One-off urgent expert question
- Car, appliance, or pet diagnosis on demand
- Users who read terms and cancel immediately
When JustAnswer is not a fit
- Anyone allergic to surprise recurring charges
- Businesses needing accountable, documented professional advice
- People unwilling to dispute charges to get refunds
- Budget users . single interactions reportedly ran $60-70
Pick Avvo when
- Solo attorneys building visibility
- Consumers comparing local lawyers
- Firms with lead budget to test
When Avvo is not a fit
- Lawyers burned by pay-to-play directories
- Small firms with no ad budget
- Anyone expecting vetted, trustworthy reviews
- Firms wanting easy profile removal
Sources
- FTC Sues JustAnswer for Deceiving Consumers into Enrolling in Costly Recurring Monthly Subscriptionftc.govnews
- JustAnswer to pay $10m in penalties for misleading pricing representationsnationaltribune.com.aunews
- JustAnswer LLC | The ClassAction.org Legal News Wireclassaction.orgnews
- FTC Sues JustAnswer for Deceptive Subscription Practicesadvertisinglaw.foxrothschild.comnews
- Is justanswer a scam? . Reddit r/Scamsreddit.comreview
review
- JustAnswer Customer Reviews . Trustpilottrustpilot.comreview
- JustAnswer Reviews . ConsumerAffairsconsumeraffairs.comreview
review
- JustAnswer Complaints . BBBbbb.orgreview
- JustAnswer . 881 Infostealer Credentials (Hudson Rock)hudsonrock.comsecurity
- JustAnswer pricing help pagejustanswer.comofficial
- JustAnswer . Google Play listingplay.google.comofficial
news
- JustAnswer's 20-Year Journey . JustAnswer blogjustanswer.comofficial