Kaiyo
Skip
Confidence: High
Kaiyo was a NYC secondhand furniture marketplace that announced a wind-down in August 2024 amid seller complaints and unpaid balances, and the site now serves only a bot wall.
New check
Comparison
Kaiyo vs AptDeco
Kaiyo lands on Skip, and AptDeco lands on Depends.
AptDeco
Depends
Confidence: Medium
Good fit if you're in a served metro and want used designer furniture bought or sold without hauling it yourself.
| Compare | Kaiyo | AptDeco |
|---|---|---|
| Verdict | Skip | Depends |
| Best for | No one . Kaiyo ceased operations in August 2024 | Urban movers furnishing fast |
| Who it's not for | Anyone buying or selling furniture today . the marketplace is defunct | Rural addresses outside delivery zones |
| Privacy | No known public vulnerabilities found in the sources reviewed.11 | No known public vulnerabilities found in the sources reviewed. |
| Support quality | Sellers report unpaid claims and silence. | BBB complaints, hostile interactions cited |
| Public sentiment | Users report an abandoned site and unpaid seller balances since the 2024 wind-down, though earlier press coverage was positive.⁷ | Feedback is mixed: buyers like the prices and designer-brand selection, while sellers and some delivery customers report coverage gaps and support friction. |
| Biggest gotcha | Any transaction now has zero buyer or seller protection . the company is gone.² | Delivery coverage is uneven; some users report metros without service despite the national rollout |
Pick Kaiyo when
- No one . Kaiyo ceased operations in August 2024
- Sellers owed money, who should file claims rather than transact
When Kaiyo is not a fit
- Anyone buying or selling furniture today . the marketplace is defunct
- Sellers expecting payouts . users report unpaid balances
- Anyone needing working customer support or claims processing
- Shoppers confusing it with same-name Kaiyo whisky or sushi brands
Pick AptDeco when
- Urban movers furnishing fast
- Used designer-brand hunters (West Elm, Design Within Reach)
- Sellers who won't haul a couch themselves
- Retailers needing resale-as-service
When AptDeco is not a fit
- Rural addresses outside delivery zones
- Sellers needing fast cash or top dollar
- Buyers who need reliable dispute resolution
- Luxury collectors wanting vetted curation (use 1stDibs)
Sources
- Kaiyo says it will 'wind down' business by the end of the month after sellers file complaintsmodernretail.conews
- Kaiyo Abruptly Calls It Quitssurfacemag.comnews
- Kaiyo Raises $36 Million In Series Bedisonpartners.comnews
review
- So Kaiyo is not paying?reddit.comreview
- Kaiyo claims updatesreddit.comreview
- Read Customer Service Reviews of kaiyo.comtrustpilot.comreview
review
- Kaiyo Helps You Buy and Sell Secondhand Furnitureapartmenttherapy.comreview
- The Rise and Fall of Kaiyoturkofamerica.comnews
- Product security pagekaiyo.comsecurity
- How It Works . AptDecoaptdeco.comofficial
- Sell Your Furniture Fast | AptDecoaptdeco.comofficial
- AptDeco . Y Combinatorycombinator.comofficial
- AptDeco national expansion announcementprnewswire.comnews
news