Kogan
Depends
Confidence: Medium
Kogan is a legitimate ASX-listed retailer with sharp prices . fine for low-risk buys where you already know the item's normal price.
New check
Comparison
Kogan vs Ebay
Kogan and Ebay both land on Depends.
Ebay
Depends
Confidence: Medium
Buy it as an individual selling used, rare, or collectible goods . reach is unmatched and startup cost is zero.
| Compare | Kogan | Ebay |
|---|---|---|
| Verdict | Depends | Depends |
| Best for | Deal-hunting Australian shoppers | Casual sellers of used goods |
| Who it's not for | Anyone likely to need a refund or warranty claim | Low-margin, high-volume new-goods sellers |
| Privacy | No known breaches; ACMA fined Kogan $310,800 in 2021 for spam-law breaches.⁷ | Mature platform with real breach history: 145M users notified in 2014; recent CVEs mostly hit third-party integrations. |
| Support quality | Refund refusals and support complaints dominate reviews. | Users hunt for real human support |
| Public sentiment | Shoppers are split: prices draw praise, while reviews repeatedly cite poor after-sales service, refund refusals, and subscription complaints.² | Sellers complain about stacking fees and buyer-favoring disputes, while buyers praise reach and bargains but find support hard to reach.11 |
| Biggest gotcha | Kogan First auto-renews at $129/year; users report unwanted charges and cancellation friction | Per-sale final value fees stack; cheap items can lose margin after fees and shipping16 |
Pick Kogan when
- Deal-hunting Australian shoppers
- Kogan-branded electronics on a budget
- Frequent buyers who'll actually use Kogan First
When Kogan is not a fit
- Anyone likely to need a refund or warranty claim
- Phone and laptop buyers . CHOICE community warnings
- People who hate auto-renewing paid memberships
- Privacy-wary shoppers tired of marketing email blasts
Pick Ebay when
- Casual sellers of used goods
- Collectors hunting rare items
- Hobby resellers and flippers
- Buyers wanting auction deals
When Ebay is not a fit
- Low-margin, high-volume new-goods sellers
- Brands wanting direct customer relationships
- Anyone needing guaranteed human support
- Privacy-sensitive users wary of breach history
Sources
- Kogan First . membership pagekogan.comofficial
- Trustpilot reviews of Kogantrustpilot.comreview
- Be wary of buying from Kogan . Redditreddit.comreview
- The Kogan-brand products to avoid . CHOICEchoice.com.aureview
- Warning on buying mobile phones from Kogan . CHOICE Communitychoice.communityreview
news
news
news
- Kogan.com . Wikipediaen.wikipedia.orgnews
- Kogan.com Shopping . Google Playplay.google.comreview
- Trustpilot reviews of ebay.comtrustpilot.comreview
- eBay on G2g2.comreview
- eBay Reviews & Complaints . ConsumerAffairsconsumeraffairs.comreview
review
- eBay selling feesebay.comofficial