Koinly
Depends
Confidence: Medium
Buy if you trade across multiple exchanges, wallets, or DeFi protocols.
New check
Comparison
Koinly vs CoinTracker
Koinly and CoinTracker both land on Depends.
CoinTracker
Depends
Confidence: Medium
Buy if you're a US crypto investor with a few exchanges who wants automated tax forms and Coinbase integration.
| Compare | ||
|---|---|---|
| Verdict | Depends | Depends |
| Best for | Active multi-exchange traders | US crypto investors filing IRS forms |
| Who it's not for | Buy-and-holders using one exchange | Heavy traders with 10k+ transactions . cost and accuracy complaints pile up |
| Privacy | ISO 27001-compliant per Koinly's own materials; one source references an unverified data breach.⁷ | One known incident: a 2022 third-party breach exposed some users' personal info; CoinTracker says its systems and crypto funds were unaffected. |
| Support quality | No reliable evidence in reviewed sources | Reddit reports of unresolved tickets and refund refusals |
| Public sentiment | Long-term users report reliable tracking, but plan confusion and API-key security concerns recur across reviews.¹ | Mixed: users value the integrations and Coinbase ties but repeatedly report wrong tax records, denied refunds, and security worries.15 |
| Biggest gotcha | API-key access means breach exposure sits with the vendor; one source cites a Koinly data breach⁷ | Wrong cost-basis records reported even after purchase . verify before filing16 |
Pick Koinly when
- Active multi-exchange traders
- DeFi and multi-chain users
- Accountants handling client crypto
- Multi-year portfolio histories
When Koinly is not a fit
- Buy-and-holders using one exchange
- A few dozen transactions . spreadsheet works
- Enterprises needing full accounting ledgers
- Anyone refusing third-party API key access
Pick CoinTracker when
- US crypto investors filing IRS forms
- Coinbase-heavy portfolios
- Multi-exchange, multi-wallet users
- Tax professionals with crypto clients
When CoinTracker is not a fit
- Heavy traders with 10k+ transactions . cost and accuracy complaints pile up
- Anyone needing guaranteed-correct records; users report wrong tax data
- Privacy-wary users uneasy after the 2022 vendor breach
- Buyers who want refund protection on paid plans
Sources
- Koinly Trustpilot reviewstrustpilot.comreview
- How reliable is Koinly? . Redditreddit.comreview
- Best Crypto Tax Software 2026 . CalcMoneycalcmoney.ioreview
- Koinly Free Plan explainedinnovatehubfinance.comreview
security
- Is Koinly Secure? . Koinly Help Centersupport.koinly.iosecurity
- Data breach mention . LinkedIn security postlinkedin.comsecurity
- Confused on Plans . Redditreddit.comreview
review
- Koinly and Cointree partnershipaustralianfintech.com.aunews
review
- Koinly customer service complaintspissedconsumer.comreview
- Koinly about pagekoinly.ioofficial
- Koinly company profile . Crunchbasecrunchbase.comofficial
review
- Completely wrong tax records . Redditredditmedia.comreview