Kommo: AI CRM for sales & messaging automation
Depends
Confidence: Medium
Buy it if your small business actually closes deals in WhatsApp or Instagram DMs . that is its exact sweet spot at $15/user.
New check
Comparison
Kommo: AI CRM for sales & messaging automation vs folk
Kommo: AI CRM for sales & messaging automation and folk both land on Depends.
folk
Depends
Confidence: Medium
Buy if you're a startup or small team that wants a simple, AI-assisted CRM without Salesforce overhead.
| Compare | Kommo: AI CRM for sales & messaging automation | folk |
|---|---|---|
| Verdict | Depends | Depends |
| Best for | WhatsApp/Instagram-first small sellers | Startups and small businesses |
| Who it's not for | Email or phone-first sales teams | Large enterprises with complex processes and admin budgets |
| Privacy | One disclosed 2025 CVE affecting Kommo's website chat component; core CRM platform not implicated.⁶ | No known public vulnerabilities found in the sources reviewed. |
| Support quality | No evidence in sources | No support evidence in sources |
| Public sentiment | Users like the lead organization, pipeline tracking, and native WhatsApp integration, though the review base is small.³ | Reviewers consistently praise ease of use and AI features, though one 15-review cross-sample averaged just 3.8/5.11 |
| Biggest gotcha | CVE-2025-58666 (missing authorization) in Kommo website chat . confirm patched version before deploying.⁶ | Exact seat prices and tier limits not visible in reviewed sources |
Pick Kommo: AI CRM for sales & messaging automation when
- WhatsApp/Instagram-first small sellers
- Solopreneurs and small teams
- Chat-heavy lead follow-up
- Shopify stores selling via DM
When Kommo: AI CRM for sales & messaging automation is not a fit
- Email or phone-first sales teams
- Enterprises needing compliance and audit trails
- Teams needing a wide integration ecosystem
- Anyone with strict access-control security requirements
Pick folk when
- Startups and small businesses
- Founder-led, relationship-heavy sales
- Gmail/Outlook-centric contact management
- Teams that find Salesforce too heavy
When folk is not a fit
- Large enterprises with complex processes and admin budgets
- Reporting- and forecast-heavy sales teams
- Procurement teams requiring public security documentation
Sources
official
review
- Kommo Reviews 2026 - G2g2.comreview
review
- Kommo Overview (2026) - Salesforgesalesforge.aireview
- CVE-2025-58666cve.orgsecurity
- Kommo Launches AI Booking Agentfinance.yahoo.comnews
- Kommo on Shopify App Storeapps.shopify.comofficial
- Kommo pricing increase noticeinstagram.comnews
review
- Folk CRM Review: Honest Pros, Cons and Real Verdicthackceleration.comreview
review
review
- Folk CRM 2026: Lightweight CRM Reviewedsyncgtm.comreview
- folk | Reviews, Pricing & Demos . SoftwareAdvicesoftwareadvice.iereview
