Comparison

Lenovo Official Site | Laptops, Desktop PCs, Tablets, Monitors | Lenovo US vs Dell

Lenovo Official Site | Laptops, Desktop PCs, Tablets, Monitors | Lenovo US and Dell both land on Depends.

Lenovo Official Site | Laptops, Desktop PCs, Tablets, Monitors | Lenovo US

Depends

Confidence: Medium

Buy it if you want a business ThinkPad on sale and can tolerate average support.

Depends

Confidence: Medium

Buy Dell for managed business fleets, servers, or outlet refurbs where scale and contracts offset service friction.

Lenovo Official Site | Laptops, Desktop PCs, Tablets, Monitors | Lenovo US versus Dell
Compare	Lenovo Official Site \| Laptops, Desktop PCs, Tablets, Monitors \| Lenovo US	Dell
Verdict	Depends	Depends
Best for	Business ThinkPad buyers	Managed enterprise laptop fleets
Who it's not for	Anyone who dreads RMA runarounds	Price-sensitive buyers needing locked quotes
Privacy	Active advisories; past firmware flaws and a 2017 FTC privacy settlement, now patched.^⁶	Maintains public advisories and a vulnerability response policy, but a confirmed breach potentially exposed ~49M customer records.
Support quality	Trustpilot reports service complaints	Complaint volume on Trustpilot, BBB, forums
Public sentiment	Trustpilot reviewers largely report hardware failures and poor service, while professional reviewers praise premium ThinkPads.^²	User sentiment is split: hardware earns decent reviewer marks while pricing practices and customer service draw loud complaints.¹¹
Biggest gotcha	Hardware-failure complaints mean budget for downtime or extended warranty^²	Enterprise quotes are not locked; expect price changes between quote and order.¹⁵