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Software MacKiev vs RootsMagic

Software MacKiev lands on Depends, and RootsMagic lands on Worth it.

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Software MacKiev versus RootsMagic
CompareSoftware MacKievRootsMagic
VerdictDependsWorth it
Best forSerious hobbyist genealogistsSerious hobbyist genealogists
Who it's not forBusinesses or teams . pure consumer hobbyist softwareCasual users happy with Ancestry's free web tree
Privacy2020 incident exposed private data of ~60,000 genealogy users; no newer incidents found in reviewed sources.⁶No known public vulnerabilities found in the sources reviewed.
Support qualityBBB: 'terrible customer support'; users can't reach themActive community forums, but quality unverified
Public sentimentUser sentiment is sharply mixed: hobbyists who commit to Family Tree Maker value its depth, but many report poor support, billing issues, and badly delayed releases.¹Experienced genealogists generally prefer RootsMagic over rivals like Family Tree Maker, while complaining about Ancestry sync and forced upgrades.15
Biggest gotchaUsers report waiting days to reach support; even Facebook groups ask how to contact MacKiev2023 forced RM9 upgrade to keep Ancestry/FamilySearch sync, expect similar pushes again16

Pick Software MacKiev when

  • Serious hobbyist genealogists
  • Family Tree Maker loyalists
  • Ancestry.com users wanting offline desktop trees

When Software MacKiev is not a fit

  • Businesses or teams . pure consumer hobbyist software
  • Anyone needing responsive vendor support
  • Privacy-cautious buyers handling sensitive family data
  • Cloud-first users who want web apps, not desktop installs

Pick RootsMagic when

  • Serious hobbyist genealogists
  • Offline-first, own-your-data users
  • Ancestry/FamilySearch users wanting a desktop copy
  • Windows and Mac households

When RootsMagic is not a fit

  • Casual users happy with Ancestry's free web tree
  • Anyone who refuses paid upgrades to keep integrations alive
  • Businesses or teams, this is consumer software
  • Linux users

Sources

  1. Software MacKiev Reviews . Trustpilottrustpilot.com
    review
  2. The Software MacKiev Company . BBB Complaintsbbb.org
    review
  3. The Software Mackiev Company Reviews . PissedConsumerthe-software-mackiev-company.pissedconsumer.com
    review
  4. Is "Family Tree Maker" software by MacKiev worth getting? . Redditreddit.com
    review
  5. A FTM 2024 Review, after 30 hours . Redditreddit.com
    review
  6. Genealogy Software Maker Exposes Data on 60,000 Usersinfosecurity-magazine.com
    security
  7. Leak Exposes Private Data of Genealogy Service Usersthreatpost.com
    security
  8. Software MacKiev . Family Tree Maker (official)mackiev.com
    official
  9. TreeVault Account Info and FAQs (official)support.mackiev.com
    official
  10. Family Tree Maker Connect . Google Play (official)play.google.com
    official
  11. How Much Does Family Tree Maker 2024 Cost?familytreemakere.com
    review
  12. RootsMagic Family Tree Software: Features and Pricingrootsmagic.com
    official
  13. Buy RootsMagic: Yours to Keep, No Subscriptionrootsmagic.com
    official
  14. RootsMagic 10, 8, and 7 reviewfamilytreemagazine.com
    review
  15. Rootsmagic + FTM Opinions : r/Genealogyreddit.com
    review
  16. Ridiculous requirement to upgrade to RM9community.rootsmagic.com
    review