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Marks & Spencer versus John Lewis
Compare	Marks & Spencer	John Lewis
Verdict	Depends	Depends
Best for	UK shoppers wanting quality basics	UK homeware and furniture buyers
Who it's not for	Bargain hunters	Anyone buying software . this is a shop, not a tool
Privacy	Major 2025 ransomware attack by Scattered Spider halted online orders; services later restored.^⁴	No known public vulnerabilities found in the sources reviewed.
Support quality	Review snippets too thin to score	Multiple service and returns complaints
Public sentiment	Shoppers praise quality and a brand revival but often call it overpriced, and the 2025 hack dented online-order trust.^²	Long-time fans like product quality and price matching, but recent reviews flag customer service and returns problems.^⁹
Biggest gotcha	Online orders were suspended after the 2025 cyberattack; check current service status before relying on delivery^⁴	Price promise criticised when it failed to drop prices to competitors' levels

Pick Marks & Spencer when

UK shoppers wanting quality basics
Food hall and gift buyers
Workwear and homeware shoppers
Shoppers valuing an established brand

When Marks & Spencer is not a fit

Bargain hunters
US shoppers until the Nordstrom rollout lands
Anyone needing guaranteed online delivery post-breach
Budget grocery shoppers

Pick John Lewis when

UK homeware and furniture buyers
Big-ticket electricals with price-match peace of mind
In-store browsing plus click-and-collect
Gift shoppers wanting established brands

When John Lewis is not a fit

Anyone buying software . this is a shop, not a tool
Buyers who dread slow returns and support queues
Non-UK shoppers needing local availability

Sources

Marks & Spencer - Wikipediaen.wikipedia.org
official
Marks and Spencer Reviews | Trustpilottrustpilot.com
review
Why does M&S have such a good reputation? : r/AskUKreddit.com
review
M&S cyber attack: What we know about it and its impactbbc.com
security
Cyber Update - Marks & Spencercorporate.marksandspencer.com
official
Why Marks & Spencer's £60M Breach Should Put Cyber Risk on Every CFO's Agendagatekeeperhq.com
security
Beloved global clothing brand is returning to the USnypost.com
news
Marks And Spencer Reviews | Reviews.ioreviews.io
review
John Lewis Reviews | Trustpilot UKuk.trustpilot.com
review
John Lewis service reviews | Reviews.ioreviews.io
review
Review of John Lewis - Disgusting Customer Servicetripadvisor.com
review
Beware of John Lewis when buying a cameradpreview.com
review
Has anyone used John Lewis? (UK)reddit.com
review
John Lewis Price Promisejohnlewis.com
official
Prices at John Lewisjohnlewis.com
official
Never Knowingly Undersoldjohnlewis.com
official