Moveworks
Depends
Confidence: Medium
Buy it if you are a large enterprise with thousands of employees, heavy IT/HR ticket volume, and ServiceNow or a mature ITSM stack.
New check
Comparison
Moveworks vs Glean
Moveworks and Glean both land on Depends.
Glean
Depends
Confidence: Medium
Buy if you're a large org with sprawling data, dedicated IT, and budget for a sales-led rollout.
| Compare | Moveworks | Glean |
|---|---|---|
| Verdict | Depends | Depends |
| Best for | Large enterprises (5,000+ employees) | Large enterprises with many disconnected tools |
| Who it's not for | Startups and small businesses | Small teams needing simple search over a few docs |
| Privacy | ISO 27001 certified with Grade A third-party security ratings; no known public vulnerabilities found in the sources reviewed.⁹ | No known public vulnerabilities found in the sources reviewed; active bug bounty and permission-aware data retrieval. |
| Support quality | CSMs provided; some cite rushed post-acquisition integration | No direct evidence in reviewed sources |
| Public sentiment | Reviewers on G2 and Gartner rate it around 4.6/5 and praise ticket deflection, while some Reddit admins complain setup is heavy and the ServiceNow integration feels rushed.¹ | Enterprise users praise Glean's search speed and grounded answers, while flagging opaque pricing and limited workflow execution.13 |
| Biggest gotcha | Custom-quote pricing; expect a five-to-six-figure annual enterprise contract⁴ | Expect a sales-led evaluation with custom contracts; no self-serve pricing13 |
Pick Moveworks when
- Large enterprises (5,000+ employees)
- ServiceNow-centric IT orgs
- Teams drowning in IT/HR tickets
- Orgs with dedicated IT admins
When Moveworks is not a fit
- Startups and small businesses
- Teams under ~1,000 employees
- Buyers wanting transparent self-serve pricing
- Orgs without admin headcount for setup
Pick Glean when
- Large enterprises with many disconnected tools
- Docs-heavy orgs drowning in knowledge silos
- Teams needing permission-aware, governed AI search
- Companies with IT staff and admin budget
When Glean is not a fit
- Small teams needing simple search over a few docs
- Startups without dedicated IT or admin staff
- Buyers who demand published, transparent pricing
- Teams needing true end-to-end workflow execution
Sources
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- Moveworks Pricing . Custom Quote Onlymoveworks.comofficial
- ServiceNow Acquires Moveworks for $2.85 Billiongbhackers.comnews
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- Reddit: Configuring Moveworks CMDB datareddit.comreview
- Moveworks ISO 27001 Certificationmoveworks.comsecurity
- Moveworks Security Score: 98 (Grade A)fairtprm.comsecurity
- Moveworks ROI case study: City of Glendale, AZnucleusresearch.comnews
- Moveworks Glassdoor employee reviews (78%)glassdoor.comreview
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