shouldiuse.io

Comparison

myCOI (now illumend) vs TrustLayer

myCOI (now illumend) and TrustLayer both land on Depends.

myCOI (now illumend) versus TrustLayer
ComparemyCOI (now illumend)TrustLayer
VerdictDependsDepends
Best forGeneral contractors with many subcontractorsConstruction GCs managing subcontractor insurance
Who it's not forSmall teams with under ~50 vendorsSmall vendors with under ~20 certificates . spreadsheet territory
PrivacyPublishes a security page and offers two-factor authentication; no known public vulnerabilities found in the sources reviewed.No known public vulnerabilities found in the sources reviewed.
Support qualityConcierge tiers exist; rivals claim multi-day waitsNo direct support evidence in sources
Public sentimentUsers on G2 praise the reports and OCR automation, while competitor comparisons and some Reddit threads cite slower turnarounds and portal friction.¹G2 reviewers consistently praise the product, though the public review base is small at 15-18 listings.13
Biggest gotchaPricing is quote-only; 2026 guides cite minimums in the thousands per year⁶No published tiers or trials visible; costs emerge only after sales contact.

Pick myCOI (now illumend) when

  • General contractors with many subcontractors
  • Property managers tracking tenant COIs
  • Risk teams with 100+ vendors
  • Procore users

When myCOI (now illumend) is not a fit

  • Small teams with under ~50 vendors
  • Anyone wanting transparent self-serve pricing
  • Teams needing same-day COI turnaround
  • Startups that can live with a spreadsheet

Pick TrustLayer when

  • Construction GCs managing subcontractor insurance
  • Risk managers with high certificate volume
  • Insurance brokers adding compliance services
  • Property teams collecting vendor COIs

When TrustLayer is not a fit

  • Small vendors with under ~20 certificates . spreadsheet territory
  • Buyers demanding published pricing and self-serve trials
  • Teams wanting fully managed, done-for-you compliance
  • Non-insurance compliance use cases like SOC 2 or HIPAA docs

Sources

  1. review
  2. review
  3. news
  4. news
  5. official
  6. review
  7. official
  8. TrustLayer vs myCOItrustlayer.io
    review
  9. myCOI 2FA User Guidemycoitracking.com
    security
  10. myCOI on Procore Marketplacemarketplace.procore.com
    official
  11. review
  12. news
  13. review
  14. review
  15. news
  16. news