shouldiuse.io

Categories

VERDICT

Should I use myCOI (now illumend)?

Certificate of insurance (COI) tracking and vendor insurance compliance software - mycoi.com

Depends. Built for construction, real estate, and risk teams tracking hundreds of vendor certificates — worth it at that scale. Small teams with a few dozen vendors will find it overpriced and overbuilt; use a lighter tool or spreadsheets.

Confidence

Medium. Based on 40+ public sources; several cons come from competitor comparison pages, so treat speed and cost complaints as biased.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support quality
  • Security posture

Pricing

Quote-based

Custom (not published)

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • General contractors with many subcontractors
  • Property managers tracking tenant COIs
  • Risk teams with 100+ vendors
  • Procore users

Not for

  • Small teams with under ~50 vendors
  • Anyone wanting transparent self-serve pricing
  • Teams needing same-day COI turnaround
  • Startups that can live with a spreadsheet

Gotchas - check before you buy

high

Pricing is quote-only; 2026 guides cite minimums in the thousands per year

medium

Outsourced COI review can add per-certificate costs and turnaround delays

medium

Vendors must use the portal/login flow, which can slow compliance collection

low

2025 rebrand to illumend may complicate docs, support, and comparisons

Pros and cons

Pros

  • Purpose-built COI tracking since 2009 with construction track record
  • OCR automation extracts certificate data, cutting manual review
  • AI-powered compliance platform (illumend) launched May 2025
  • Available in Procore marketplace for construction workflows
  • Published case studies with Alston Construction and Thompson Thrift

Cons

  • No public pricing; quote-based sales process
  • Competitors claim multi-day waits for COI processing
  • Vendor login/portal requirement cited as friction
  • Processing described as slower than rivals
  • Positioned as enterprise-heavy for small-business budgets

Sources & method

Analyzed 10/06/2026 - 12 sources - Publishes a security page and offers two-factor authentication; no known vulnerabilities found in the sources reviewed.

official x3review x5security x1news x3

Key stats

  • Value for money: 2/5

    Rating

  • Quote-based

    Starting price

  • 12

    Sources

  • Analyzed

  • Value for money: 2/5. Quote-based; buyer guides cite four-figure minimums
  • Ease of use: 3/5. Critics cite vendor-login friction and slower turnaround
  • Feature depth: 4/5. OCR extraction, AI review, Procore integration, agent portal
  • Support quality: 3/5. Concierge tiers exist; rivals claim multi-day waits
  • Security posture: 3/5. 2FA offered; no public breach findings
  • 2009 Founded Indianapolis-based
  • $15.38M Funding raised per CB Insights; $7.3M per GetLatka
  • $6.2M Est. ARR 2024 estimate, GetLatka
  • 38 G2 reviews on illumend/myCOI seller page

Pricing

Custom (not published)

Quote-based

  • No self-serve pricing on site
  • 2026 buyer guides cite roughly $1,000+/mo entry points
  • Concierge and Pro service tiers referenced in support docs

Security

Publishes a security page and offers two-factor authentication; no known vulnerabilities found in the sources reviewed.

What users say

Users on G2 praise the reports and OCR automation, while competitor comparisons and some Reddit threads cite slower turnarounds and portal friction.

“myCOI is a Gamechanger.”
G2 review (illumend/myCOI seller page)

Companies that use it

  • Alston Construction
  • Thompson Thrift
  • Weigand Construction
  • PHI
  • City of Ann Arbor

Companies that could

  • Universal Site Services Uses TrustLayer instead
Full analysis

Based on 40+ public sources; several cons come from competitor comparison pages, so treat speed and cost complaints as biased.

Enterprise COI tracking for hundreds of vendors; quote-priced and overkill for small teams.

Methodology

Based on 40+ public sources; several cons come from competitor comparison pages, so treat speed and cost complaints as biased.

Sources

  1. myCOI Reviews 2026 — G2g2.com
    review
  2. illumend Products — G2 seller pageg2.com
    review
  3. myCOI Revenue & Funding — GetLatkagetlatka.com
    news
  4. myCOI Financials — CB Insightscbinsights.com
    news
  5. COI Tracking Cost Guide 2026 — Vertikal RMSvertikalrms.com
    official
  6. COI Tracking for Small Business — Certifikitcertifikit.ai
    review
  7. myCOI OCR article — illumendillumend.ai
    official
  8. TrustLayer vs myCOItrustlayer.io
    review
  9. myCOI 2FA User Guidemycoitracking.com
    security
  10. myCOI on Procore Marketplacemarketplace.procore.com
    official
  11. Reddit r/ConstructionManagers threadreddit.com
    review
  12. Ten years of myCOI — TechPointtechpoint.org
    news

Rate this review

Anonymous. You can change your vote.

Loading votes…

Comments

One queue. No nested comments. Give a display name first. Limit: 200 words per comment and 7 comments per day. You can edit or delete yours.

Save a name to write a comment.

0 / 200 words

No comments yet.