PagerDuty
Depends
Confidence: High
Buy it if you run 24/7 on-call for revenue-critical systems across multiple engineering teams.
Comparison
PagerDuty vs Rootly
PagerDuty and Rootly both land on Depends.
Rootly
Depends
Confidence: Medium
Buy if your engineering team runs 24/7 on-call and works in Slack . reviewers and SRE subreddits rate it highly.
| Compare | PagerDuty | Rootly |
|---|---|---|
| Verdict | Depends | Depends |
| Best for | 24/7 on-call engineering teams | Engineering teams with 24/7 on-call |
| Who it's not for | Small teams . per-user pricing punishes headcount | Small teams without real on-call rotations . this is overkill |
| Privacy | SOC 2 Type 2 and GDPR programs in place; 12 CVEs on record plus an August 2025 breach via its Salesloft Drift integration.11 | No known public vulnerabilities found in the sources reviewed. |
| Support quality | No support-quality evidence in sources | Redditors praise the team behind it |
| Public sentiment | Users rate it 4.5/5 on G2 and praise ease of use, but per-user pricing is the recurring complaint.¹ | Users on G2 and SRE subreddits consistently praise Rootly, frequently naming it over PagerDuty and FireHydrant.15 |
| Biggest gotcha | Per-user pricing compounds fast; AIOps and AI capabilities are separate paid add-ons⁹ | Opsgenie shutdown wave means many simultaneous migrations . book migration help early |
Pick PagerDuty when
- 24/7 on-call engineering teams
- Mid-size to large SRE/DevOps orgs
- Multi-team escalation and alerting
- Compliance-driven enterprises (SOC 2)
When PagerDuty is not a fit
- Small teams . per-user pricing punishes headcount
- Solo devs or side projects needing simple alerts
- Anyone wanting flat-rate or free alerting
- Teams without staff to maintain schedules and integrations
Pick Rootly when
- Engineering teams with 24/7 on-call
- Slack-first orgs
- Teams migrating off Opsgenie
- SRE orgs wanting AI-assisted response
When Rootly is not a fit
- Small teams without real on-call rotations . this is overkill
- Orgs that don't run on Slack or Teams . workflows depend on chat
- Risk-averse buyers avoiding young vendors (founded 2021, $12M raised)
- Anyone wanting transparent published pricing without a sales call
Sources
review
- PagerDuty Reviews | Capterracapterra.comreview
- PagerDuty Review | PCMagpcmag.comreview
review
- Best PagerDuty Alternative? (r/devops)reddit.comreview
review
- Incident Management Pricing | PagerDutypagerduty.comofficial
- AIOps Pricing | PagerDutypagerduty.comofficial
- PagerDuty vs Hyperping: per-user pricinghyperping.comnews
- Top PagerDuty pain points | incident.ioincident.ionews
- CVE-2025-52493 | NVDnvd.nist.govsecurity
- Salesloft Drift breach update | PagerDutypagerduty.comsecurity
- Security at PagerDutypagerduty.comsecurity
- Rootly Reviews 2026 . G2g2.comreview
- Rootly reviews 2026 . PeerSpotpeerspot.comreview