Poly
Depends
Confidence: Medium
Buy for IT-led organizations standardizing headsets, desk phones, and video bars across many rooms.
New check
Comparison
Poly vs Logitech
Poly lands on Depends, and Logitech lands on Worth it.
Logitech
Worth it
Confidence: Medium
If you need a mouse, keyboard, webcam, or headset, Logitech is still the safe default . the MX and G Pro lines are well reviewed.
| Compare | Poly | Logitech |
|---|---|---|
| Verdict | Depends | Worth it |
| Best for | Enterprises outfitting meeting rooms | Office productivity setups (MX line) |
| Who it's not for | Budget home offices . cheaper gear does the job | Price-to-performance gaming shoppers |
| Privacy | Real CVE history across Poly VoIP and Studio devices; HP publishes advisories and white papers, but itself was not found.⁹ | Confirmed 2025 data breach (Clop extortion) plus a Logi Options+ privilege-escalation CVE. |
| Support quality | Firmware complaints; tiny Trustpilot footprint | Outsourced support; users allege PR stunt |
| Public sentiment | Headset and video-bar reviewers praise call comfort and room quality, while commercial AV buyers on Reddit report reliability slipping under HP.¹ | Reviewers praise MX and G Pro hardware quality but hammer support, prices, and recent security lapses.13 |
| Biggest gotcha | Reddit AV pros say reliability dropped post-HP; test units before fleet-wide purchases⁴ | Class action claims tariff-justified hikes extracted up to $97M from consumers; refunds allegedly never returned15 |
Pick Poly when
- Enterprises outfitting meeting rooms
- Call centers needing pro headsets
- IT teams standardizing VoIP phones
- Hybrid offices buying video bars
When Poly is not a fit
- Budget home offices . cheaper gear does the job
- Small teams with no IT staff to manage firmware
- Anyone seeking a software product . this is hardware
- Security-sensitive shops unwilling to patch devices regularly
Pick Logitech when
- Office productivity setups (MX line)
- Esports players (G Pro line)
- Hybrid workers needing webcams
- Plug-and-play home offices
When Logitech is not a fit
- Price-to-performance gaming shoppers
- Anyone expecting responsive customer support
- Privacy-sensitive buyers of its desktop software
- Teams wanting vendor security transparency
Sources
- Read Customer Service Reviews of poly.com . Trustpilottrustpilot.comreview
review
- Poly Voyager Focus 2 Review . Headset Advisorheadsetadvisor.comreview
review
- Poly Edge E550 problems with 8.4.1.0068 firmware . Zoom Communitycommunity.zoom.comreview
official
- Authenticated Command Injection in Poly Studio . SEC Consultsec-consult.comsecurity
security
security
security
security
- Logitech customer service reviews . Trustpilottrustpilot.comreview
- Logitech faces lawsuit for withholding $61M in tariff refundstomshardware.comnews
news