shouldiuse.io

VERDICT

Should I use Logitech?

Discover the innovative world of Logitech United States and shop everything MX, Mechanical Keyboards, Wireless Mice, Webcams, Headsets, Software, and more - logitech.com

Worth it. If you need a mouse, keyboard, webcam, or headset, Logitech is still the safe default — the MX and G Pro lines are well reviewed. Skip it if price-to-performance, responsive support, or vendor security hygiene top your list.

Confidence

Medium. Based on ~40 public sources; most snippets were truncated, so quotes are partial and figures taken as shown.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support quality
  • Security posture

Pricing

Varies by product

Hardware peripherals

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • Office productivity setups (MX line)
  • Esports players (G Pro line)
  • Hybrid workers needing webcams
  • Plug-and-play home offices

Not for

  • Price-to-performance gaming shoppers
  • Anyone expecting responsive customer support
  • Privacy-sensitive buyers of its desktop software
  • Teams wanting vendor security transparency

Gotchas - check before you buy

high

Class action claims tariff-justified hikes extracted up to $97M from consumers; refunds allegedly never returned

medium

Logi Options+ desktop software had a local privilege-escalation vulnerability (CVE-2026-12518)

medium

Support reportedly emailed one customer another buyer's shipping data

medium

Subsidiary Streamlabs reportedly breached by ShinyHunters; zero-day attack raised supply-chain risk

Pros and cons

Pros

  • MX Master 4 dubbed 'the last productivity mouse' in review
  • 4.3/5 seller rating across 154 G2 reviews
  • Huge catalog: mice, keyboards, webcams, headsets, gaming and business gear
  • MX Keys still praised after four years of use
  • G Pro X2 Lightspeed well reviewed by Rtings

Cons

  • 51% of 176 tracked prices rose during 2025
  • Class action alleges $61M in tariff refunds withheld from customers
  • Users call support outsourced and 'a complete PR stunt'
  • Confirmed data breach in 2025, disclosed to the SEC
  • Some reviewers say skip Logitech on price-to-performance

Sources & method

Analyzed 9/20/2026 - 12 sources - Confirmed 2025 data breach (Clop extortion) plus a Logi Options+ privilege-escalation CVE.

official x1review x5security x4news x2
  • Confirmed data breach via zero-day attack, Disclosed to the SEC on Nov 14, 2025, following Clop extortion; Logitech also designated an Oracle hack victim.
  • CVE-2026-12518, Local privilege escalation in the Logi Options+ desktop software.
  • Streamlabs subsidiary breach, Logitech-owned Streamlabs allegedly hit by ShinyHunters.
  • Customer data mix-up, Support reportedly emailed one customer another customer's personal shipping data.

Key stats

  • Value for money: 2/5

    Rating

  • Varies by product

    Starting price

  • 12

    Sources

  • Analyzed

  • Value for money: 2/5. 51% of tracked prices rose in 2025
  • Ease of use: 4/5. MX gear widely praised, plug-and-play
  • Feature depth: 4/5. Huge catalog plus Options+ software suite
  • Support quality: 2/5. Outsourced support; users allege PR stunt
  • Security posture: 2/5. Confirmed breach plus Options+ privilege-escalation CVE
  • 4.3/5 G2 seller rating 154 reviews
  • 1981 Founded Lausanne, Switzerland
  • 51% 2025 price hikes of 176 tracked prices rose
  • 3,111+ Trustpilot reviewers largely customer-service complaints

Pricing

Hardware peripherals

Varies by product

  • One-time purchase, no subscription
  • Tariff-driven price increases reported in 2025-2026

Security

Confirmed 2025 data breach (Clop extortion) plus a Logi Options+ privilege-escalation CVE.

  • Confirmed data breach via zero-day attackDisclosed to the SEC on Nov 14, 2025, following Clop extortion; Logitech also designated an Oracle hack victim.12
  • CVE-2026-12518Local privilege escalation in the Logi Options+ desktop software.⁶
  • Streamlabs subsidiary breachLogitech-owned Streamlabs allegedly hit by ShinyHunters.⁷
  • Customer data mix-upSupport reportedly emailed one customer another customer's personal shipping data.

What users say

Reviewers praise MX and G Pro hardware quality but hammer support, prices, and recent security lapses.

“Logitech makes some beautiful k…”
Scott Hanselman blog
“Is Logitech actually that bad?”
Reddit, r/LogitechG
“Avoid Logitech at all costs”
Reddit, r/logitech
Full analysis

Based on ~40 public sources; most snippets were truncated, so quotes are partial and figures taken as shown.

Well-reviewed peripherals; fine buy for MX/office gear, but 2025 price hikes, weak support, and a confirmed breach dent trust.

Methodology

Based on ~40 public sources; most snippets were truncated, so quotes are partial and figures taken as shown.

Sources

  1. Logitech Products | G2 seller reviewsg2.com
    review
  2. Logitech customer service reviews — Trustpilottrustpilot.com
    review
  3. Logitech faces lawsuit for withholding $61M in tariff refundstomshardware.com
    news
  4. Logitech Price Increase 2025 — 176 prices trackedyoutube.com
    news
  5. Logitech Confirms Data Breach Following Designation as Oracle Hack Victimsecurityweek.com
    security
  6. CVE-2026-12518: Logi Options+ local privilege escalationrapid7.com
    security
  7. Logitech's Streamlabs allegedly hit by ShinyHunterscybernews.com
    security
  8. Logitech's Reddit support is a complete PR stuntreddit.com
    review
  9. Logitech G PRO 2 Lightspeed Mouse Review — Rtingsrtings.com
    review
  10. Review: Logitech MX keyboard and mouse — Hanselmanhanselman.com
    review
  11. About Logitech — Our Story and Focuslogitech.com
    official
  12. Logitech Discloses Zero-Day Exploit Data Breach to the SECclaimdepot.com
    security

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