shouldiuse.io

Comparison

Poste.it vs DHL

Poste.it and DHL both land on Depends.

DHL

dhl.com

Depends
Confidence: Medium

Use DHL if you ship international B2B or ecommerce volume and can negotiate rates against the 2026 rate guide.

Read the full report

Poste.it versus DHL
ComparePoste.itDHL
VerdictDependsDepends
Best forGuess: Mandatory legal mail (PEC) in ItalyHigh-volume international B2B shipping
Who it's not forE-commerce parcels needing reliable trackingLow-value parcels to consumers . fee complaints dominate
PrivacyMature security apparatus (CERT-Poste, HackerOne program, A-grade TLS) but a real privacy-enforcement record.⁵DHL Group runs a formal security program, but its brand is heavily spoofed, DHL Thailand suffered a 2025 ransomware breach, and its WooCommerce plugins had multiple CVEs.
Support quality'They don't care about complaints'Complaint-heavy reviews; claims via separate portals
Public sentimentPublic reviews skew sharply negative: lost packages, stalled tracking, and ignored complaints dominate Trustpilot and Reddit.¹Reviews skew sharply negative . fee surprises, delivery failures, and support complaints dominate Trustpilot, Reddit, and BBB . though some customers praise tracking.13
Biggest gotchaLost or stolen packages with tracking frozen are the dominant complaint pattern⁴Customs and brokerage fees can be billed to receivers without warning

Pick Poste.it when

  • Guess: Mandatory legal mail (PEC) in Italy
  • Delivery to remote Italian addresses
  • Basic PostePay prepaid payments
  • In-person postal errands nationwide

When Poste.it is not a fit

  • E-commerce parcels needing reliable tracking
  • Valuable or time-critical shipments
  • Anyone expecting responsive complaint handling
  • Non-residents trying to resolve issues remotely

Pick DHL when

  • High-volume international B2B shipping
  • Ecommerce brands shipping cross-border
  • Freight and supply-chain outsourcing

When DHL is not a fit

  • Low-value parcels to consumers . fee complaints dominate
  • Small shippers without volume to negotiate rates
  • Cost-sensitive domestic shipping

Sources

  1. Poste Italiane Reviews . Trustpilot (poste.it, 1.3 Bad)trustpilot.com
    review
  2. Poste Italiane Reviews . Trustpilot (2.9K reviews)trustpilot.com
    review
  3. Poste Italiane the worst service in the world . Redditreddit.com
    review
  4. Poste Italiane steals packages . Redditreddit.com
    review
  5. Italian Regulator Fines Poste Italiane €12.5 Milliontherecord.media
    news
  6. The Italian SA fined Poste Vita for data breach . EDPBedpb.europa.eu
    security
  7. Hackers claim breach of Italian post, researchers disagree . Cybernewscybernews.com
    security
  8. Poste Italiane Response Policy . HackerOnehackerone.com
    security
  9. SSL Server Test: checkouttest.poste.it . SSL Labsssllabs.com
    security
  10. Poste Delivery International Standard . officialposte.it
    official
  11. Opera Laboratori Fiorentini case study . Poste businessbusiness.poste.it
    official
  12. Fake poste domain threat report . ismaliciousismalicious.com
    security
  13. DHL Reviews . Trustpilottrustpilot.com
    review
  14. DHL Express is driving me insane! Awful service . Redditreddit.com
    review
  15. DHL Reviews . ConsumerAffairsconsumeraffairs.com
    review
  16. DHL eCommerce Solutions . BBB Complaintsbbb.org
    review