shouldiuse.io

VERDICT

Should I use Poste.it?

Poste Italiane: postal, financial and insurance services, online and in offices across all of Italy - poste.it

Depends. Use Poste Italiane only when it is unavoidable — legal PEC mail, remote-area delivery, or basic PostePay needs. For parcels or services where reliability matters, a 1.3/5 Trustpilot record and lost-package reports say choose a private carrier.

Confidence

Medium. Based on ~50 public sources; reviews are abundant, pricing figures and financial detail are thin.

Ratings

  • Value for moneyNo pricing figures in reviewed sources
  • Ease of use
  • Feature depth
  • Support quality
  • Security posture

Pricing

Shipping (pay per parcel)

Varies by weight and destination — no figures in reviewed sources

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • Guess: Mandatory legal mail (PEC) in Italy
  • Delivery to remote Italian addresses
  • Basic PostePay prepaid payments
  • In-person postal errands nationwide

Not for

  • E-commerce parcels needing reliable tracking
  • Valuable or time-critical shipments
  • Anyone expecting responsive complaint handling
  • Non-residents trying to resolve issues remotely

Gotchas - check before you buy

high

Lost or stolen packages with tracking frozen are the dominant complaint pattern

high

Privacy enforcement history: €12.5M fine and a Poste Vita data-breach fine

high

Complaints reportedly ignored; escalation rarely resolves

medium

Fake 'Poste' phishing domains are flagged malicious; verify you're on

Pros and cons

Pros

  • Post offices across all of Italy
  • One provider for postal, financial, and insurance services
  • Dedicated CERT team and HackerOne vulnerability response policy
  • A-grade TLS on tested endpoints
  • Package tracking via web, app, and phone

Cons

  • 1.3/5 'Bad' Trustpilot rating
  • Users report lost or stolen packages with stalled tracking
  • Support described as ignoring complaints
  • Fined $15M/€12.5M by Italian regulator; Poste Vita breach fine
  • Hackers claimed a breach; researchers disputed it

Sources & method

Analyzed 9/20/2026 - 12 sources - Mature security apparatus (CERT-Poste, HackerOne program, A-grade TLS) but a real privacy-enforcement record.

official x2review x4security x5news x1
  • Regulator fines totaling ~$15M/€12.5M, Italy's regulator fined the national postal service organizations; Poste Italiane fined €12.5M over mobile-related violations.
  • Poste Vita data breach fine, The Italian supervisory authority fined Poste Vita following a data breach investigation.
  • Disputed breach claim, Hackers claimed a breach of the Italian post; researchers disagreed with the claim.

Key stats

  • Ease of use: 1/5

    Rating

  • Varies by weight and destination — no figures in reviewed sources

    Starting price

  • 12

    Sources

  • Analyzed

  • Value for money. No pricing figures in reviewed sources
  • Ease of use: 1/5. 1.3/5 Trustpilot; app complaints
  • Feature depth: 4/5. Postal, financial, insurance, nationwide
  • Support quality: 1/5. 'They don't care about complaints'
  • Security posture: 2/5. CERT and HackerOne, but regulator fines
  • 1.3/5 Trustpilot (poste.it) Rated 'Bad'
  • 2.9K Trustpilot review volume On posteitaliane.it profile
  • Public company Ownership State-linked national postal operator

Pricing

Shipping (pay per parcel)

Varies by weight and destination — no figures in reviewed sources

  • Poste Delivery International Standard and Express
  • Separate business offer with published general conditions

Security

Mature security apparatus (CERT-Poste, HackerOne program, A-grade TLS) but a real privacy-enforcement record.

  • Regulator fines totaling ~$15M/€12.5MItaly's regulator fined the national postal service organizations; Poste Italiane fined €12.5M over mobile-related violations.⁵
  • Poste Vita data breach fineThe Italian supervisory authority fined Poste Vita following a data breach investigation.⁶
  • Disputed breach claimHackers claimed a breach of the Italian post; researchers disagreed with the claim.⁷

What users say

reviews skew sharply negative: lost packages, stalled tracking, and ignored complaints dominate Trustpilot and Reddit.

“Poste Italiane the worst service in the world”
Reddit, r/Italian
“They don't care about complaints”
Reddit, r/Italian
“Poste Italiane steals packages”
Reddit, r/Italia (thread title)

Companies that use it

  • Opera Laboratori Fiorentini11
Full analysis

Based on ~50 public sources; reviews are abundant, pricing figures and financial detail are thin.

Italy's postal giant: fine for unavoidable mail/PEC; 1.3/5 Trustpilot and lost-parcel reports say use private carriers.

Methodology

Based on ~50 public sources; reviews are abundant, pricing figures and financial detail are thin.

Sources

  1. Poste Italiane Reviews — Trustpilot (poste.it, 1.3 Bad)trustpilot.com
    review
  2. Poste Italiane Reviews — Trustpilot (2.9K reviews)trustpilot.com
    review
  3. Poste Italiane the worst service in the world — Redditreddit.com
    review
  4. Poste Italiane steals packages — Redditreddit.com
    review
  5. Italian Regulator Fines Poste Italiane €12.5 Milliontherecord.media
    news
  6. The Italian SA fined Poste Vita for data breach — EDPBedpb.europa.eu
    security
  7. Hackers claim breach of Italian post, researchers disagree — Cybernewscybernews.com
    security
  8. Poste Italiane Response Policy — HackerOnehackerone.com
    security
  9. SSL Server Test: checkouttest.poste.it — SSL Labsssllabs.com
    security
  10. Poste Delivery International Standard — officialposte.it
    official
  11. Opera Laboratori Fiorentini case study — Poste businessbusiness.poste.it
    official
  12. Fake poste domain threat report — ismaliciousismalicious.com
    security

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