Poste.it
Depends
Confidence: Medium
Use Poste Italiane only when it is unavoidable . legal PEC mail, remote-area delivery, or basic PostePay needs.
Comparison
Poste.it vs GLS
Poste.it and GLS both land on Depends.
GLS
Depends
Confidence: Medium
Only worth it if you are a European shipper with negotiated contract rates and dense GLS coverage in your region.
| Compare | Poste.it | GLS |
|---|---|---|
| Verdict | Depends | Depends |
| Best for | Guess: Mandatory legal mail (PEC) in Italy | EU cross-border e-commerce shipping |
| Who it's not for | E-commerce parcels needing reliable tracking | US-first brands |
| Privacy | Mature security apparatus (CERT-Poste, HackerOne program, A-grade TLS) but a real privacy-enforcement record.⁵ | One reported tracking-page data leak (April 2024, since fixed); active GLS-themed phishing; no open vulnerabilities in sources reviewed. |
| Support quality | 'They don't care about complaints' | Terrible-experience reports across eBay, Reddit, Trustpilot |
| Public sentiment | Public reviews skew sharply negative: lost packages, stalled tracking, and ignored complaints dominate Trustpilot and Reddit.¹ | Reviews skew heavily negative . delivery failures, poor tracking, and weak support . though a smaller AfterShip base rates it 4.2/5.13 |
| Biggest gotcha | Lost or stolen packages with tracking frozen are the dominant complaint pattern⁴ | GLS-themed phishing emails with malicious links circulate; GLS publishes fraud warnings. |
Pick Poste.it when
- Guess: Mandatory legal mail (PEC) in Italy
- Delivery to remote Italian addresses
- Basic PostePay prepaid payments
- In-person postal errands nationwide
When Poste.it is not a fit
- E-commerce parcels needing reliable tracking
- Valuable or time-critical shipments
- Anyone expecting responsive complaint handling
- Non-residents trying to resolve issues remotely
Pick GLS when
- EU cross-border e-commerce shipping
- Businesses with negotiated parcel contracts
- Germany and Central Europe domestic volume
When GLS is not a fit
- US-first brands (1.2/5 US reviews)
- Sellers whose ratings hinge on delivery experience
- One-off personal shippers . phishing lookalikes abound
- Anyone needing transparent public pricing
Sources
- Poste Italiane Reviews . Trustpilot (poste.it, 1.3 Bad)trustpilot.comreview
- Poste Italiane Reviews . Trustpilot (2.9K reviews)trustpilot.comreview
review
- Poste Italiane steals packages . Redditreddit.comreview
- Italian Regulator Fines Poste Italiane €12.5 Milliontherecord.medianews
- The Italian SA fined Poste Vita for data breach . EDPBedpb.europa.eusecurity
security
- Poste Italiane Response Policy . HackerOnehackerone.comsecurity
security
official
- Opera Laboratori Fiorentini case study . Poste businessbusiness.poste.itofficial
- Fake poste domain threat report . ismaliciousismalicious.comsecurity
review
- Read Customer Service Reviews of gls-us.com - Trustpilottrustpilot.comreview
- GLS USA Reviews - AfterShipcarriers.aftership.comreview
review