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Ravenna vs Zendesk

Ravenna and Zendesk both land on Depends.

Ravenna

ravenna.ai

Depends
Confidence: Low

Evidence is thin (low confidence): mostly vendor pages and listings, with no ratings, pricing, or user quotes found.

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Ravenna versus Zendesk
CompareRavennaZendesk
VerdictDependsDepends
Best forSlack-heavy IT teamsMid-market and enterprise support teams
Who it's not forSmall teams . a shared Slack channel worksSmall teams wanting a simple shared inbox
PrivacyNo known public vulnerabilities found in the sources reviewed.²Active findings: 2024 spoofing CVE, 2025 breaches via support-portal access, and email-bomb abuse . mitigations documented in the Trust Center.15
Support qualityNo support evidence foundInsufficient direct evidence in sources
Public sentimentNo verbatim user quotes or aggregated ratings surfaced; review listings exist on G2 and Slashdot but contained no scores in the sources reviewed.³Reviews praise ticketing depth and ease of use, but increasingly slam price hikes, hidden fees, and complexity.
Biggest gotchaNo public security or compliance page; request SOC 2 and data-handling docs before purchase²Hidden add-on fees push real per-agent cost well above the sticker price13

Pick Ravenna when

  • Slack-heavy IT teams
  • Mid-size companies scaling support without headcount
  • Consolidating IT, HR, and Finance requests

When Ravenna is not a fit

  • Small teams . a shared Slack channel works
  • Non-Slack orgs (Teams or email shops)
  • Buyers needing published pricing or self-serve trials
  • Procurement requiring public security and compliance docs

Pick Zendesk when

  • Mid-market and enterprise support teams
  • Multi-channel ticketing at scale
  • Orgs with dedicated admin resources
  • Teams adopting AI-assisted resolution

When Zendesk is not a fit

  • Small teams wanting a simple shared inbox
  • Startups without budget for admins and add-ons
  • Anyone allergic to annual contracts and hidden fees
  • Teams handling only a handful of tickets daily . a spreadsheet or lightweight inbox wins

Sources

  1. Ravenna homepage . Agentic ITSMravenna.ai
    official
  2. Ravenna security page checkravenna.ai
    security
  3. Ravenna Reviews on G2g2.com
    review
  4. Ravenna on G2 AI Marketplaceai.g2.com
    review
  5. Ravenna Reviews on Slashdotslashdot.org
    review
  6. Ravenna Reviews on TopBusinessSoftwaretopbusinesssoftware.com
    review
  7. Madrona on Ravenna's funding and visionmadrona.com
    news
  8. Zendesk Pricing Planszendesk.com
    official
  9. Zendesk Products on G2 (7,142 reviews)g2.com
    review
  10. Zendesk Review . Research.comresearch.com
    review
  11. Zendesk Reviews: The Good, the Bad and the Ugly . Desk365desk365.io
    review
  12. Zendesk Pricing: Full Breakdown + Hidden Costs . HelpCrunchhelpcrunch.com
    review
  13. Zendesk Pricing: Plans & Hidden Add-On Fees . Ringlyringly.io
    review
  14. Zendesk Software Pricing . Vendrvendr.com
    review
  15. CVE-2024-49193 . SentinelOne vulnerability databasesentinelone.com
    security
  16. Discord Zendesk breach . ThreatLockerthreatlocker.com
    security