New check

Comparison

Refiner vs Zonka Feedback

Refiner and Zonka Feedback both land on Depends.

Refiner

Depends

Confidence: Medium

Buy if you run a SaaS product and need targeted in-app surveys wired into Amplitude or HubSpot, and can absorb a $99/mo floor.

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Zonka Feedback

zonkafeedback.com

Depends

Confidence: Medium

Buy if you collect high feedback volume across surveys, tickets, and chats and want AI theme analysis without enterprise-suite pricing.

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Refiner versus Zonka Feedback
Compare	Refiner	Zonka Feedback
Verdict	Depends	Depends
Best for	SaaS and digital product teams	Mid-size teams with multi-channel feedback volume
Who it's not for	Non-SaaS businesses . built for digital products only	Solo founders who need one simple survey
Privacy	No known public vulnerabilities found in the sources reviewed.^⁷	No known public vulnerabilities found in the sources reviewed.¹³
Support quality	No direct evidence found	Testimonial praise vs competitor criticism
Public sentiment	Reviewers consistently praise Refiner for simplicity and ease of use as an in-product survey tool.^⁵	Reviews and testimonials praise affordable, fast-setup omnichannel feedback collection; a competitor comparison alleges weak support and clunky surveys.¹³
Biggest gotcha	MAU-based tiers mean your bill climbs as product usage grows^³	Custom pricing scales with feedback volume and data . get a volume estimate before signing

Pick Refiner when

SaaS and digital product teams
In-app NPS and product-market-fit surveys
Product teams syncing feedback to Amplitude

When Refiner is not a fit

Non-SaaS businesses . built for digital products only
Tiny teams; $99/mo beats the point of a simple feedback widget
Enterprises needing omnichannel VOC (email, calls, kiosks)
Anyone who'd be fine with a free form tool

Pick Zonka Feedback when

Mid-size teams with multi-channel feedback volume
Hospitality, retail, healthcare CX operations
Teams outgrowing simple survey tools
Buyers fleeing legacy enterprise suites

When Zonka Feedback is not a fit

Solo founders who need one simple survey
Teams wanting transparent self-serve pricing
Small teams with no CX staff to act on insights
Buyers requiring published security documentation

Sources

Refiner . In-App Survey & Customer Feedback Softwarerefiner.io
official
Plans & Pricing . Refinerrefiner.io
official
Refiner Pricing: MAU-Based Tiers, Growth-Plan Feature Gatespulseahead.com
review
Refiner Software Reviews, Demo & Pricing . Software Advicesoftwareadvice.com
review
Refiner Reviews . G2g2.com
review
Refiner Review 2026 . RevOps Toolsrevops.tools
review
Security Statement . Refinerrefiner.io
security
Security page . Refinerrefiner.io
security
Refiner Integration . Amplitudeamplitude.com
official
12 Best Refiner.io Alternatives & Competitorsformbricks.com
review
Refiner . Crunchbasecrunchbase.com
news
Companies that use Refiner . TheirStacktheirstack.com
news
Zonka Feedback official sitezonkafeedback.com
official
Kariant software reviewkariant.app
review
Zonka Feedback Reviews . G2g2.com
review
SurveyLab comparison of Zonka Feedbacksurveylab.com
review