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Should I use Refiner?

Customer feedback software for SaaS teams: targeted in-app and mobile surveys, analysis, and insights. - refiner.io

Depends. Buy if you run a SaaS product and need targeted in-app surveys wired into Amplitude or HubSpot, and can absorb a $99/mo floor. Skip if you're a tiny team, non-SaaS, or could live with a free form tool and a spreadsheet.

Confidence

Medium. Based on ~12 usable public sources. Many search results referred to unrelated 'refiner' products (skincare, gaming, metal refining, AI agents) and were excluded; review snippets were partially truncated.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support qualityNo direct evidence found
  • Security posture

Pricing

$0

Free

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Free tierYes
Starter$99/mo
GrowthNot disclosed

Best for

  • SaaS and digital product teams
  • In-app NPS and product-market-fit surveys
  • Product teams syncing feedback to Amplitude

Not for

  • Non-SaaS businesses — built for digital products only
  • Tiny teams; $99/mo beats the point of a simple feedback widget
  • Enterprises needing omnichannel VOC (email, calls, kiosks)
  • Anyone who'd be fine with a free form tool

Gotchas - check before you buy

medium

MAU-based tiers mean your bill climbs as product usage grows

medium

Growth-plan feature gates: expect paywalls as survey needs expand

low

Public security detail is thin; only a security statement with SAML 2.0 claim

low

Crowded market — many alternative roundups exist; trial rivals before committing

Pros and cons

Pros

  • Purpose-built in-app and mobile micro-surveys for SaaS products
  • Software Advice calls it simple yet capable
  • Integrates with Amplitude, HubSpot, and Userlist
  • Free account available to start

Cons

  • Pricing starts at $99/mo — steep floor for small teams
  • MAU-based billing raises costs as your user base grows
  • Key features gated behind the Growth plan
  • Small public review base: 26 reviews on G2
  • Narrow scope: in-product surveys, not omnichannel feedback

Sources & method

Analyzed 9/20/2026 - 12 sources - No known vulnerabilities found in the sources reviewed. Vendor claims SAML 2.0 support; no product-specific CVEs or breaches found.

official x3review x5security x2news x2

Key stats

  • Value for money: 3/5

    Rating

  • $0

    Starting price

  • 12

    Sources

  • Analyzed

  • Value for money: 3/5. MAU billing and Growth-plan feature gates erode value at scale
  • Ease of use: 4/5. Reviewers call it simple and easy
  • Feature depth: 3/5. Focused surveys plus integrations, not a full VOC suite
  • Support quality. No direct evidence found
  • Security posture: 3/5. SAML 2.0 claimed; otherwise thin public detail
  • $99/mo Starting price Starter tier, MAU-based billing
  • Yes Free tier Free account to start
  • 26 G2 reviews Refiner SASU seller page
  • 1,414 Companies using Per TheirStack data

Pricing

Free

$0

  • Free account to start
  • Limits not detailed in sources

Starter

$99/mo

  • Core in-app surveys
  • MAU-based billing

Growth

Not disclosed

  • Feature-gated advanced capabilities
  • MAU-based tiers

Security

No known vulnerabilities found in the sources reviewed.

Vendor claims SAML 2.0 support; no product-specific CVEs or breaches found.

What users say

Reviewers consistently praise Refiner for simplicity and ease of use as an in-product survey tool.

Full analysis

Based on ~12 usable public sources. Many search results referred to unrelated 'refiner' products (skincare, gaming, metal refining, AI agents) and were excluded; review snippets were partially truncated.

Simple, well-liked in-app survey tool for SaaS — but the $99/mo floor and MAU billing punish small and fast-growing teams.

Methodology

Based on ~12 usable public sources. Many search results referred to unrelated 'refiner' products (skincare, gaming, metal refining, AI agents) and were excluded; review snippets were partially truncated.

Sources

  1. Refiner — In-App Survey & Customer Feedback Softwarerefiner.io
    official
  2. Plans & Pricing — Refinerrefiner.io
    official
  3. Refiner Pricing: MAU-Based Tiers, Growth-Plan Feature Gatespulseahead.com
    review
  4. Refiner Software Reviews, Demo & Pricing — Software Advicesoftwareadvice.com
    review
  5. Refiner Reviews — G2g2.com
    review
  6. Refiner Review 2026 — RevOps Toolsrevops.tools
    review
  7. Security Statement — Refinerrefiner.io
    security
  8. Security page — Refinerrefiner.io
    security
  9. Refiner Integration — Amplitudeamplitude.com
    official
  10. 12 Best Refiner.io Alternatives & Competitorsformbricks.com
    review
  11. Refiner — Crunchbasecrunchbase.com
    news
  12. Companies that use Refiner — TheirStacktheirstack.com
    news

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