Report

Should I Use Formbricks?

formbricks.com·Analyzed 1 hour ago·Based on 11 sources

Open-source experience data hub for surveys, in-app feedback, and customer insights. Own your data.

Depends

Buy if you want open-source, privacy-first surveys and can self-host or tolerate slow vendor support.

Open-source survey/XM platform: great fit for privacy-first self-hosters; overkill for basic forms, and support is slow.

Confidence: Medium

3/5

Trustpilot score

Only 6 reviews

Yes

Free tier

Open-source Community Edition

SOC 2 + ISO 27001

Security certs

Annual pentests; EU hosting

Value for money

Open source avoids response limits and $10k/year fees

Ease of use

G2 praises no-code setup and easy integrations

Feature depth

In-app, website, link, and email surveys in one hub

Support quality

Negative reviews cite month-long response times

Security posture

SOC 2 Type II, ISO 27001, annual pentests

Pros

Free open-source core; escape response limits and $10k/year survey bills^⁴
SOC 2 Type II and ISO 27001 compliant; annual independent pentests^⁸
G2 users praise customizable forms, easy integrations, and no-code setup^¹
Cloud hosted in Germany; GDPR and CCPA compliant^⁸
One tool for in-app, website, link, and email surveys^⁹

Cons

Trustpilot score is a weak 3/5^²
Negative reviewers say support takes over a month to respond^²
Only six public Trustpilot reviews; track record barely proven^²

Gotchas

highSupport response reportedly exceeds a month per negative reviewers — budget for community-driven help.^²
mediumSelf-hosting shifts updates, backups, and security patching onto your team; factor in ops time.^⁸
mediumOnly six Trustpilot reviews exist; support quality is nearly unverifiable before you buy.^²

Best for

Privacy-first, GDPR-sensitive teams
Self-hosters avoiding per-response fees
SaaS teams wanting in-app surveys
Open-source buyers

Not for

Teams needing fast, responsive vendor support
Buyers who refuse any self-hosting or IT involvement
Anyone demanding named enterprise customer references
One-off survey needs — a free form tool is enough

Pricing

Community Edition (self-hosted)

Free

Full open-source survey and feedback stack
You manage hosting, updates, and backups

Security

No known public vulnerabilities found in the sources reviewed.

What users say

Reviewers like the clean, no-code, open-source survey experience; the few negative reviews flag slow vendor support response.

“Users consistently praise the customizable forms and easy integration with existing tools , highlighting the no-code approach that simplifies setup.”

— G2 reviewers