ServiceTitan
Depends
Confidence: High
Buy if you're a mid-size or large HVAC, plumbing, or electrical contractor with admin staff and real budget.
Comparison
ServiceTitan vs FieldPulse
ServiceTitan and FieldPulse both land on Depends.
FieldPulse
Depends
Confidence: Medium
Buy if you run a growing HVAC, plumbing, electrical, or similar trade team and want scheduling, CRM, and invoicing in one app.
| Compare | ServiceTitan | FieldPulse |
|---|---|---|
| Verdict | Depends | Depends |
| Best for | Mid-size and large HVAC, plumbing, electrical contractors | HVAC, plumbing, electrical trades |
| Who it's not for | Solo operators and one-truck shops | Solo operators . an invoicing app or spreadsheet suffices |
| Privacy | Enterprise security program exists, but a Feb 2026 incident was disclosed and its npm packages were flagged for embedded malicious code.10 | No known public vulnerabilities found in the sources reviewed. |
| Support quality | Reviews cite slow, unresponsive support | Praise mostly self-published; limited independent data |
| Public sentiment | Users praise the depth and business results but frequently complain about price, opaque quoting, and support.² | Users rate it highly on G2, but recurring complaints target opaque pricing, QuickBooks sync, and workflow structure.15 |
| Biggest gotcha | Users report ServiceTitan charges different customers different prices; negotiate hard and get everything in writing.⁴ | No public price list . you negotiate through sales before knowing your cost. |
Pick ServiceTitan when
- Mid-size and large HVAC, plumbing, electrical contractors
- Multi-truck fleets needing dispatch and reporting
- Companies selling financing and memberships
- Contractors with admin staff to run the system
When ServiceTitan is not a fit
- Solo operators and one-truck shops
- Budget-constrained small businesses
- Teams wanting transparent, published pricing
- Anyone without staff to administer a heavy CRM
Pick FieldPulse when
- HVAC, plumbing, electrical trades
- Multi-tech small/mid field teams
- Teams outgrowing paper scheduling
- Contractors wanting a ServiceTitan-lite
When FieldPulse is not a fit
- Solo operators . an invoicing app or spreadsheet suffices
- Buyers needing transparent, published pricing
- QuickBooks-heavy shops . sync complaints reported
- Large enterprises needing ServiceTitan-class depth
Sources
review
- ServiceTitan Trustpilot Reviewstrustpilot.comreview
review
news
- ServiceTitan Software Overview . Software Advicesoftwareadvice.comreview
- ServiceTitan Review 2026 . Contractor Tool Stackcontractortoolstack.comreview
- ServiceTitan Pricing 2026 . FieldCampfieldcamp.ainews
- Embedded Malicious Code in @servicetitan/form . Snyksecurity.snyk.iosecurity
- ServiceTitan, Inc. Cybersecurity Incident Detailsboard-cybersecurity.comsecurity
- ServiceTitan, Inc. Data Breach Investigationcolevannote.comsecurity
- ServiceTitan IPO Timeline . Forgeforgeglobal.comnews
- ServiceTitan vs Service Fusion . FieldPulsefieldpulse.comnews
- ServiceTitan Official Siteservicetitan.comofficial
- FieldPulse Reviews 2026 . Capterracapterra.comreview