shouldiuse.io

VERDICT

Should I use ServiceTitan?

Our all-in-one software is built for home and commercial contractors to keep all their service visits and construction projects running smoothly. - servicetitan.com

Depends. Buy if you're a mid-size or large HVAC, plumbing, or electrical contractor with admin staff and real budget. Solo operators and small shops will overpay for depth they'll never use.

Confidence

High. Based on 20+ public sources: G2, Trustpilot, Reddit, Capterra, security databases, and third-party pricing analyses.

Ratings

  • Value for money
  • Ease of useInsufficient direct evidence
  • Feature depth
  • Support quality
  • Security posture

Pricing

Custom quote subscription

from ~$245/tech/month (third-party estimate)

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • Mid-size and large HVAC, plumbing, electrical contractors
  • Multi-truck fleets needing dispatch and reporting
  • Companies selling financing and memberships
  • Contractors with admin staff to run the system

Not for

  • Solo operators and one-truck shops
  • Budget-constrained small businesses
  • Teams wanting transparent, published pricing
  • Anyone without staff to administer a heavy CRM

Gotchas - check before you buy

high

Users report ServiceTitan charges different customers different prices; negotiate hard and get everything in writing.

medium

Third-party estimate: starts ~$245/tech/month; add-ons push real costs higher.

medium

Support complaints are common in reviews; factor onboarding and admin time into total cost.

medium

Disclosed Feb 2026 cybersecurity incident and breach class-action investigation reported.

Pros and cons

Pros

  • Category leader in G2 field-service rankings
  • Strong ratings: 4.4/5 across 658 verified G2 reviews
  • Deep trades-specific toolkit: dispatch, financing, marketing, customer experience
  • Purpose-built for HVAC, plumbing, and electrical contractors
  • Proven at scale: 1,018 US companies use it

Cons

  • Reviewers call it extremely overpriced
  • No published pricing; quotes reportedly vary by customer
  • Support described as slow, unresponsive, disorganized
  • Built for larger companies; heavy for small shops
  • Pricing analyses flag hidden costs beyond base subscription

Sources & method

Analyzed 9/20/2026 - 14 sources - Enterprise security program exists, but a Feb 2026 incident was disclosed and its npm packages were flagged for embedded malicious code.

official x1review x6security x3news x4
  • Disclosed cybersecurity incident (Feb 2026), ServiceTitan, Inc. disclosed a cybersecurity incident, per a February 6, 2026 report.
  • Data breach class-action investigation, A law firm is investigating a ServiceTitan data breach for a potential class action.
  • Malicious code in npm packages, Snyk flagged critical embedded malicious code in @servicetitan/form amid a broader npm supply-chain campaign affecting ServiceTitan-scoped packages.

Key stats

  • Value for money: 2/5

    Rating

  • from ~$245/tech/month (third-party estimate)

    Starting price

  • 14

    Sources

  • Analyzed

  • Value for money: 2/5. Reviewers widely call it overpriced
  • Ease of use. Insufficient direct evidence
  • Feature depth: 5/5. G2 leader with deep all-in-one trades suite
  • Support quality: 2/5. Reviews cite slow, unresponsive support
  • Security posture: 3/5. Disclosed incident; npm packages flagged
  • 4.4/5 G2 rating 658 verified reviews
  • ~$245/tech/mo Starting price (est.) Third-party estimate; not officially published
  • $1.1B Total funding Per Forge, pre-IPO
  • 4/5 Trustpilot Mixed user sentiment

Pricing

Custom quote subscription

from ~$245/tech/month (third-party estimate)

  • Per-technician pricing, quoted individually
  • Add-ons and modules billed extra

Security

Enterprise security program exists, but a Feb 2026 incident was disclosed and its npm packages were flagged for embedded malicious code.

  • Disclosed cybersecurity incident (Feb 2026)ServiceTitan, Inc. disclosed a cybersecurity incident, per a February 6, 2026 report.10
  • Data breach class-action investigationA law firm is investigating a ServiceTitan data breach for a potential class action.11
  • Malicious code in npm packagesSnyk flagged critical embedded malicious code in @servicetitan/form amid a broader npm supply-chain campaign affecting ServiceTitan-scoped packages.⁹

What users say

Users praise the depth and business results but frequently complain about price, opaque quoting, and support.

“Stay away from ServiceTitan. It's extremely overpriced.”
G2 review
“I'm convinced service titan is charging everyone a di...”
Reddit, r/ServiceTitanFAQ
“ServiceTitan is the best solution.”
ServiceTitan customer reviews page

Companies that use it

  • Western Mass Heating, Cooling & Plumbing14
Full analysis

Based on 20+ public sources: G2, Trustpilot, Reddit, Capterra, security databases, and third-party pricing analyses.

Powerful, trades-specific platform that leads its category — but built and priced for big contractors; small shops will overpay.

Methodology

Based on 20+ public sources: G2, Trustpilot, Reddit, Capterra, security databases, and third-party pricing analyses.

Sources

  1. ServiceTitan Products | 658 Reviews on G2g2.com
    review
  2. ServiceTitan Reviews on G2g2.com
    review
  3. ServiceTitan Trustpilot Reviewstrustpilot.com
    review
  4. What are you paying for ServiceTitan? — r/ServiceTitanFAQreddit.com
    review
  5. ServiceTitan Pricing 2026: Full Cost Breakdown — Projulprojul.com
    news
  6. ServiceTitan Software Overview — Software Advicesoftwareadvice.com
    review
  7. ServiceTitan Review 2026 — Contractor Tool Stackcontractortoolstack.com
    review
  8. ServiceTitan Pricing 2026 — FieldCampfieldcamp.ai
    news
  9. Embedded Malicious Code in @servicetitan/form — Snyksecurity.snyk.io
    security
  10. ServiceTitan, Inc. Cybersecurity Incident Detailsboard-cybersecurity.com
    security
  11. ServiceTitan, Inc. Data Breach Investigationcolevannote.com
    security
  12. ServiceTitan IPO Timeline — Forgeforgeglobal.com
    news
  13. ServiceTitan vs Service Fusion — FieldPulsefieldpulse.com
    news
  14. ServiceTitan Official Siteservicetitan.com
    official

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