ServiceTitan
Depends
Confidence: High
Buy if you're a mid-size or large HVAC, plumbing, or electrical contractor with admin staff and real budget.
Comparison
ServiceTitan vs Projul
ServiceTitan and Projul both land on Depends.
Projul
Depends
Confidence: Medium
Buy if you're a growing contractor with several staff who will use the full estimating-to-invoicing workflow.
| Compare | ServiceTitan | Projul |
|---|---|---|
| Verdict | Depends | Depends |
| Best for | Mid-size and large HVAC, plumbing, electrical contractors | Residential and commercial GCs |
| Who it's not for | Solo operators and one-truck shops | Solo handymen . $4,788/yr for one user is overkill |
| Privacy | Enterprise security program exists, but a Feb 2026 incident was disclosed and its npm packages were flagged for embedded malicious code.10 | No known public vulnerabilities found in the sources reviewed. |
| Support quality | Reviews cite slow, unresponsive support | Users repeatedly call team responsive; onboarding praised |
| Public sentiment | Users praise the depth and business results but frequently complain about price, opaque quoting, and support.² | Contractors consistently praise ease of use and responsive support, though some say it's expensive for what it delivers. |
| Biggest gotcha | Users report ServiceTitan charges different customers different prices; negotiate hard and get everything in writing.⁴ | One Reddit user reports paying ~$2,400/yr vs listed $4,788/yr . pricing may be negotiable; confirm in writing. |
Pick ServiceTitan when
- Mid-size and large HVAC, plumbing, electrical contractors
- Multi-truck fleets needing dispatch and reporting
- Companies selling financing and memberships
- Contractors with admin staff to run the system
When ServiceTitan is not a fit
- Solo operators and one-truck shops
- Budget-constrained small businesses
- Teams wanting transparent, published pricing
- Anyone without staff to administer a heavy CRM
Pick Projul when
- Residential and commercial GCs
- Growing contractors with 5+ staff
- Teams replacing texts and spreadsheets
- Spanish-speaking field crews
When Projul is not a fit
- Solo handymen . $4,788/yr for one user is overkill
- Large GCs needing Procore-grade enterprise depth
- Budget buyers wanting monthly billing . annual only
- Teams requiring SOC 2 docs before purchase
Sources
review
- ServiceTitan Trustpilot Reviewstrustpilot.comreview
review
news
- ServiceTitan Software Overview . Software Advicesoftwareadvice.comreview
- ServiceTitan Review 2026 . Contractor Tool Stackcontractortoolstack.comreview
- ServiceTitan Pricing 2026 . FieldCampfieldcamp.ainews
- Embedded Malicious Code in @servicetitan/form . Snyksecurity.snyk.iosecurity
- ServiceTitan, Inc. Cybersecurity Incident Detailsboard-cybersecurity.comsecurity
- ServiceTitan, Inc. Data Breach Investigationcolevannote.comsecurity
- ServiceTitan IPO Timeline . Forgeforgeglobal.comnews
- ServiceTitan vs Service Fusion . FieldPulsefieldpulse.comnews
- ServiceTitan Official Siteservicetitan.comofficial
- Projul: Pricing, Free Demo & Features | Software Findersoftwarefinder.comreview