ServiceTitan
Depends
Confidence: High
Buy if you're a mid-size or large HVAC, plumbing, or electrical contractor with admin staff and real budget.
Comparison
ServiceTitan vs PermitFlow
ServiceTitan and PermitFlow both land on Depends.
PermitFlow
Depends
Confidence: Medium
Buy if you're a contractor, home builder, or developer pulling permits across many municipalities and can absorb opaque, sales-led pricing.
| Compare | ServiceTitan | PermitFlow |
|---|---|---|
| Verdict | Depends | Depends |
| Best for | Mid-size and large HVAC, plumbing, electrical contractors | Multi-state contractors |
| Who it's not for | Solo operators and one-truck shops | Owner-operators doing a few local permits a year |
| Privacy | Enterprise security program exists, but a Feb 2026 incident was disclosed and its npm packages were flagged for embedded malicious code.10 | No public security page; no known vulnerabilities in the sources reviewed. |
| Support quality | Reviews cite slow, unresponsive support | Guess: bundled expediting service implies human support |
| Public sentiment | Users praise the depth and business results but frequently complain about price, opaque quoting, and support.² | Public user reviews are scarce; sources are mostly directories, funding coverage, and the company's own marketing rather than customer feedback.⁴ |
| Biggest gotcha | Users report ServiceTitan charges different customers different prices; negotiate hard and get everything in writing.⁴ | Pricing fully hidden; budget for a sales process and a custom quote.15 |
Pick ServiceTitan when
- Mid-size and large HVAC, plumbing, electrical contractors
- Multi-truck fleets needing dispatch and reporting
- Companies selling financing and memberships
- Contractors with admin staff to run the system
When ServiceTitan is not a fit
- Solo operators and one-truck shops
- Budget-constrained small businesses
- Teams wanting transparent, published pricing
- Anyone without staff to administer a heavy CRM
Pick PermitFlow when
- Multi-state contractors
- Home builders and developers
- Teams replacing traditional permit expediters
- Docs-heavy nationwide permit pipelines
When PermitFlow is not a fit
- Owner-operators doing a few local permits a year
- Municipalities . they need gov-side systems like GovPilot
- Anyone wanting transparent, published pricing
- Small GCs; a spreadsheet plus a local expediter is cheaper
Sources
review
- ServiceTitan Trustpilot Reviewstrustpilot.comreview
review
news
- ServiceTitan Software Overview . Software Advicesoftwareadvice.comreview
- ServiceTitan Review 2026 . Contractor Tool Stackcontractortoolstack.comreview
- ServiceTitan Pricing 2026 . FieldCampfieldcamp.ainews
- Embedded Malicious Code in @servicetitan/form . Snyksecurity.snyk.iosecurity
- ServiceTitan, Inc. Cybersecurity Incident Detailsboard-cybersecurity.comsecurity
- ServiceTitan, Inc. Data Breach Investigationcolevannote.comsecurity
- ServiceTitan IPO Timeline . Forgeforgeglobal.comnews
- ServiceTitan vs Service Fusion . FieldPulsefieldpulse.comnews
- ServiceTitan Official Siteservicetitan.comofficial
- PermitFlow | Construction Permitting Softwarepermitflow.comofficial
review