Spur
Depends
Confidence: Low
Buy it if your store sells through Instagram and WhatsApp DMs and you run on Shopify.
New check
Comparison
Spur vs Manychat
Spur and Manychat both land on Depends.
Manychat
Depends
Confidence: Medium
Buy it if Instagram or WhatsApp DM automation drives your marketing funnel . it rates 4.5/5 on G2 and is built on Meta's platform.
| Compare | Spur | Manychat |
|---|---|---|
| Verdict | Depends | Depends |
| Best for | DTC brands selling in Instagram DMs | Creators growing Instagram via DMs |
| Who it's not for | B2B or SaaS support teams | Teams wanting simple customer support chat . Tidio fits better |
| Privacy | No known public vulnerabilities found in the sources reviewed.⁷ | ISO 27001 certified with DPA and disclosure program; a March 2026 leak exposed 352,000 Armenian user records. |
| Support quality | No evidence in sources reviewed | Reviewers report customer support complaints |
| Public sentiment | Independent feedback is sparse; the visible Shopify review is positive and Product Hunt shows 4.9/5 across nine reviews.³ | Reviews lean positive on ease of use and revenue results, but the new billing model drew sharp criticism.10 |
| Biggest gotcha | No public security page; request data-handling docs before connecting store and customer data⁷ | New pricing model bills by contacts; Reddit users report bill shock and share workarounds11 |
Pick Spur when
- DTC brands selling in Instagram DMs
- WhatsApp-first commerce stores
- Shopify stores wanting chat plus helpdesk in one
When Spur is not a fit
- B2B or SaaS support teams
- Email-first customer service orgs
- Buyers requiring SOC 2 or public security docs
- Enterprises needing proven scale and funding history
Pick Manychat when
- Creators growing Instagram via DMs
- Ecommerce comment-to-DM funnels
- Marketers automating WhatsApp replies
- Lead capture on social channels
When Manychat is not a fit
- Teams wanting simple customer support chat . Tidio fits better
- Low-volume users; per-contact billing bites small accounts
- Anyone needing predictable flat monthly costs
- Buyers wanting open-source or self-hosted bots
Sources
- Pricing | Spur AIspurnow.comofficial
- Spur's Pricing Model: Explainedhelp.spurnow.comofficial
- Reviews: Spur: AI Chat & Helpdesk . Boost Salesapps.shopify.comreview
- Spur: Instagram & WhatsApp Automations . Alternativesproducthunt.comreview
- Best Spur Alternatives for Instagram DM Automationcreatorflow.soreview
- Case Studiesspurnow.comofficial
- Security pagespurnow.comofficial
- Founding Marketer @ Spur (job listing)jobs.ashbyhq.comofficial
review
review
- Honest Manychat Review After Using It For 6+ Yearschatimize.comreview
- Manychat Pricingmanychat.comofficial
review
- Manychat Raises $140M Led by Summit Partnerssummitpartners.comnews
- Manychat taps $140M (TechCrunch)techcrunch.comnews
