4.5/5
G2 rating
165 reviews
Report
Should I Use Manychat?
Depends
DependsBuy it if Instagram or WhatsApp DM automation drives your marketing funnel — it rates 4.5/5 on G2 and is built on Meta's platform.
Solid 4.5/5 DM automation for Instagram and WhatsApp, but new usage-based billing angers users — know your contact volume first.
Confidence: Medium
Yes
Free tier
Free and Pro plans
2015
Founded
Official Meta partner
$140M
Funding
2025, led by Summit Partners
Value for money
2
New billing model drew 'scam' complaints
Ease of use
4
G2 users praise the user-friendly interface
Feature depth
4
Multi-channel automations; AI costs extra
Support quality
2
Reviewers report customer support complaints
Security posture
3
ISO 27001 certified, but 352k-record leak reported
Pros
Cons
Gotchas
- highNew pricing model bills by contacts; Reddit users report bill shock and share workarounds³
- mediumVendor's own 'pricing concerns' page admits buyers perceive a trap⁵
- mediumAI features require an additional paid add-on beyond Pro⁶
- lowOne user paying $45/month questioned whether storing contacts in ManyChat was necessary
Best for
- Creators growing Instagram via DMs
- Ecommerce comment-to-DM funnels
- Marketers automating WhatsApp replies
- Lead capture on social channels
Not for
- Teams wanting simple customer support chat — Tidio fits better
- Low-volume users; per-contact billing bites small accounts
- Anyone needing predictable flat monthly costs
- Buyers wanting open-source or self-hosted bots
Companies that use it
- STËLZ
- Offset Solar11
- La Catrina
Pricing
Free
$0
- Basic automations
- Compare Free vs Pro on site
Pro
Usage-based, scales with contacts
- Manychat API access
- AI features sold as add-on
Security
ISO 27001 certified with DPA and disclosure program; a March 2026 leak exposed 352,000 Armenian user records.
- 352,000 Armenian ManyChat user records leakedCybersecurity intelligence in March 2026 reported leaked ManyChat user records tied to Armenia.⁹
What users say
Reviews lean positive on ease of use and revenue results, but the new billing model drew sharp criticism.
“ManyChat's new billing is honestly a scam.”
“Manychat IG automation works for some, and dont for others”
“Right now I'm paying $45/month for manychat”
Alternatives
Compare Manychat with each alternative.
Tidio
Better fit for website chat plus customer support
Manychat vs TidioBotpress
Most-recommended open-source alternative
CreatorFlow
Instagram DM automation aimed at creators
Manychat vs CreatorFlowSetSmart
Reliable, affordable chatbot builder alternative
Manychat vs SetSmartFull analysis
Based on 20+ public sources: G2 reviews, Reddit threads, vendor case studies, funding news, and security alerts. Exact Pro pricing not listed in sources.
Sources
review
review
- Honest Manychat Review After Using It For 6+ Yearschatimize.comreview
- Manychat Pricingmanychat.comofficial
review
- Manychat Raises $140M Led by Summit Partnerssummitpartners.comnews
- Manychat taps $140M (TechCrunch)techcrunch.comnews
- 352,000 Armenian Manychat User Records Leakedbrinztech.comsecurity
- STAR Registry Entries for Manychat Inc. (CSA)cloudsecurityalliance.orgsecurity
- Offset Solar $1.2M case studymanychat.comofficial
- Tidio vs Manychat Comparison 2026tidio.comreview
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