4.6/5
G2 rating
1,962 reviews
Report
Should I Use Tidio?
See what your customer conversations earn. Lyro resolves questions instantly and turns the rest into sales, leads, and bookings you can attribute.
Depends
DependsBuy it if you run a small ecommerce or Shopify store and want affordable live chat with AI handling first-line questions.
Great live chat + AI for small Shopify stores; per-conversation pricing and support gripes hurt at scale.
Confidence: High
3.8/5
Trustpilot
per Kayako review roundup
Yes
Free tier
Free plan; paid Starter and above
$25M
Funding
Series B, 2022
Value for money
3
Users call it affordable, but conversation billing scales costs
Ease of use
4
Quick setup reported; some hiccups
Feature depth
4
Live chat, Lyro AI, Shopify/ecommerce tooling
Support quality
3
3.8 Trustpilot; some contact complaints
Security posture
4
Trust center, GDPR, DPF; legacy plugin CVEs
Pros
Cons
Gotchas
- highLyro AI has usage limits; busy months mean overage costs under conversation-based billing⁴
- mediumFree tier covers basics; meaningful Lyro usage requires paid plans
- mediumPricing restructured in December 2024; verify current plan costs before committing⁵
- lowSome reviewers report setup hiccups and mixed vendor support experiences³
Best for
- Small ecommerce stores
- Shopify merchants
- Teams automating FAQs with Lyro AI
- Budget-conscious live chat buyers
Not for
- Enterprise help desks needing deep ticketing, routing, and SLAs
- High-volume support teams — conversation-based pricing scales badly
- Non-ecommerce teams wanting phone- or email-first support channels
Companies that use it
- Borrowell11
- Suitor
- Gecko
Pricing
Free
$0
- Basic live chat
- Limited Lyro AI conversations
Starter
Not confirmed in sources
- Entry paid tier
- Higher usage allowances
Plus / Premium
Not confirmed in sources
- Billable-conversation based pricing
- Higher Lyro AI limits
Security
Trust center, GDPR compliance, and Data Privacy Framework membership listed; vulnerabilities found in legacy WordPress companion plugins, not the core SaaS.
- Tidio Live Chat WordPress plugin vulnerabilities2 vulnerabilities recorded for the WordPress plugin by Wordfence; affects the WP companion plugin, not the core platform.⁸
- Tidio Form XSS (CVE-2016-1000152)Cross-site scripting in the legacy Tidio Form WordPress plugin; old companion-plugin CVE, unrelated to the core SaaS.
What users say
Sentiment is broadly positive on G2 (4.6) but softer on Trustpilot (3.8), with praise for Lyro's AI replies and affordability offset by setup and pricing complaints.
“Price-wise, Tidio is way more affo...”
“Tidio's AI replies were very good, bu...”
“We ran into some hiccups trying to set...”
Alternatives
Compare Tidio with each alternative.
Crisp
Similar shared-inbox live chat; claims more features for the money
Tidio vs CrispHappyFox
Positions itself with no conversation caps for high-volume teams
Tidio vs HappyFoxZendesk
Bigger, pricier help desk once support outgrows chat
ManyChat
Better fit if automation lives in Instagram and Messenger
Tidio vs ManyChatFull analysis
Based on 30+ public sources: review sites, Reddit threads, security databases, funding news, and official pages. Exact tier prices were not stated in reviewed sources.
Sources
review
review
- Trustpilot reviews of Tidiotrustpilot.comreview
- Tidio Pricing 2026: Is It Worth It? (Featurebase)featurebase.appreview
- Tidio Review — WotNotwotnot.ioreview
review
- Tidio raises $25M (TechCrunch)techcrunch.comnews
- Wordfence — Tidio Live Chat plugin vulnerabilitieswordfence.comsecurity
- Tidio security pagetidio.comofficial
- Tidio on Shopify App Storeapps.shopify.comofficial
- Tidio case studiestidio.comofficial
Rate this review
Anonymous. You can change your vote.
Loading votes…
Ask a follow-up
Ask if a use case fits. Answers stay inside this report and its sources.