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Should I Use Crisp?

crisp.chat·Analyzed 2 hours ago·Based on 15 sources

All-in-one AI-powered multichannel messaging platform for customer support and lead conversations.

Worth it

Worth it

Buy if you're a small-to-mid ecommerce or SaaS team that wants live chat, chatbot, and AI in one affordable tool.

4.3/5-rated SMB chat + AI platform with a free tier; seat caps and per-workspace billing annoy growing teams.

Confidence: Medium

4.3/5

G2/Capterra rating

Aggregated from 15 verified reviews

Yes

Free tier

Paid plans billed per workspace

3

Paid plans

Seat caps of 4/10/20 by tier

250M MAU

Scale

End-users reached, per CEO's r/SaaS AMA

Value for money3

Cheap AI, but seat caps complicate value

Ease of use4

Performs well daily; praised chat widget

Feature depth4

All-in-one: chat, chatbot, multichannel, white-label

Security posture3

SOC2 article published; plugin CVEs noted

Pros

  • All-in-one messaging: live chat, AI chatbot, multichannel inbox
  • Rated 4.3/5 across 15 verified G2 and Capterra reviews¹
  • Performs well in everyday use; solid chat widget⁴
  • Free tier available to start³
  • AI agent priced around $0.05 per resolution

Cons

  • Seat caps by tier (4/10/20) force upgrades as you grow⁸
  • White-label locked to the Plus plan⁹
  • Four per-workspace plans; reviewers ask 'what's the catch?'⁷
  • Missed notifications reported: 'doesn't send all of our responses'

Gotchas

  • highSeat caps (4/10/20) mean hiring more agents forces a plan upgrade⁸
  • mediumAI is metered per resolution (~$0.05); heavy bot usage inflates monthly bills
  • mediumRemoving Crisp branding (white-label) only available on Plus tier⁹
  • medium2026 plan structure changed; verify current workspace billing and caps before committing⁷

Best for

  • Ecommerce stores (Shopify sellers)
  • Small-to-mid support teams
  • Teams automating FAQs with cheap AI
  • Startups wanting one shared inbox

Not for

  • Growing teams that will hit the 4/10/20 seat caps
  • Buyers needing white-label without paying Plus tier
  • Highly regulated enterprises requiring deep compliance assurance
  • Anyone expecting simple flat pricing — plans are per-workspace with tier gates

Pricing

Free

$0

  • Starts free
  • Basic live chat

Essential

Per workspace

  • Entry paid tier
  • AI agent metered per resolution
  • Seat cap applies

Plus

Per workspace

  • White-label included
  • Mid tier
  • Seat cap applies

Unlimited

Per workspace

  • Top tier
  • Highest seat cap

Security

No Crisp platform breach found; official SOC2 article exists, but its WordPress plugin shipped CVEs (2021, 2024) and stealer logs flag im.crisp.app credentials.

  • CVE-2021-43353 — CSRF in Crisp Live Chat WordPress pluginHigh-severity (CVSS 8.8) cross-site request forgery flaw in the official WordPress plugin.13
  • CVE-2024-27963 — CSRF to stored XSS, plugin < 0.32WordPress plugin vulnerable to CSRF leading to stored XSS; later versions patched.12
  • 1,601 infostealer credentials linked to im.crisp.appHudson Rock flags compromised user credentials in stealer logs — user-side exposure, not a platform breach.14

What users say

Users praise Crisp's everyday performance and affordability but flag seat caps, tiered pricing, and occasional missed notifications.

“We have a great experience with Crisp”
— Capterra user review
“In everyday use, Crisp performs well.”
— Tidio editorial review

Alternatives

Compare Crisp with each alternative.

HelpDesk

Simpler, ticket-focused support inbox

Full analysis

Based on ~15 usable public sources; unrelated 'Crisp' companies (Dutch grocery, retail-data platform, health exchange, video agency) were excluded from analysis.

Sources

  1. Crisp Review 2026: 4.3/5, Real Pricing and Deal Breakers — Hackcelerationhackceleration.com
    review
  2. Crisp Reviews — G2g2.com
    review
  3. Crisp Reviews — Capterracapterra.com
    review
  4. Crisp Review — Tidiotidio.com
    review
  5. Crisp Reviews — Trustpilot (crisp.chat)trustpilot.com
    review
  6. Crisp — Helpdesk & AI Chatbot, Shopify App Store reviewsapps.shopify.com
    review
  7. Crisp Pricing 2026: What's The Catch? — Featurebasefeaturebase.app
    news
  8. Supplo vs Crisp: flat pricing, unlimited seats — Supplosupplo.io
    news
  9. Invent vs Crisp: pricing, AI and white-label — Inventuseinvent.com
    news
  10. Crisp — official sitecrisp.chat
    official
  11. Crisp SOC2 compliance status — official help centerhelp.crisp.chat
    official
  12. Crisp Live Chat CSRF to Stored XSS — WPScanwpscan.com
    security
  13. CVE-2021-43353: Crisp CSRF (CVSS 8.8) — Strixstrix.ai
    security
  14. im.crisp.app infostealer credentials — Hudson Rockhudsonrock.com
    security
  15. 0 to 250M MAU — Behind Crisp.chat's Story, r/SaaS AMAreddit.com
    news

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