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Crisp vs Kayako

Crisp lands on Worth it, and Kayako lands on Depends.

Crisp

crisp.chat

Worth it
Confidence: Medium

Buy if you're a small-to-mid ecommerce or SaaS team that wants live chat, chatbot, and AI in one affordable tool.

Read the full report

Kayako

kayako.com

Depends
Confidence: Medium

Buy if you're a mid-size team with real ticket volume that wants AI deflection and seatless pricing.

Read the full report

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Crisp versus Kayako
CompareCrispKayako
VerdictWorth itDepends
Best forEcommerce stores (Shopify sellers)Mid-size support teams (10+ agents)
Who it's not forGrowing teams that will hit the 4/10/20 seat capsTiny teams . a shared inbox or Freshdesk free plan is enough
PrivacyNo Crisp platform breach found; official SOC2 article exists, but its WordPress plugin shipped CVEs (2021, 2024) and stealer logs flag.app credentials.13No issues found with the current cloud product; legacy self-hosted Kayako Classic carries multiple public CVEs.
Support qualityNo direct user evidence foundNo direct evidence in sources
Public sentimentUsers praise Crisp's everyday performance and affordability but flag seat caps, tiered pricing, and occasional missed notifications.³Ratings hover around 4.0-4.1/5: users praise ease of use, while others stay unsure and gripe about pricing.²
Biggest gotchaSeat caps (4/10/20) mean hiring more agents forces a plan upgrade⁸Pricing complaints are reviewers' most common theme; confirm true costs before committing

Pick Crisp when

  • Ecommerce stores (Shopify sellers)
  • Small-to-mid support teams
  • Teams automating FAQs with cheap AI
  • Startups wanting one shared inbox

When Crisp is not a fit

  • Growing teams that will hit the 4/10/20 seat caps
  • Buyers needing white-label without paying Plus tier
  • Highly regulated enterprises requiring deep compliance assurance
  • Anyone expecting simple flat pricing . plans are per-workspace with tier gates

Pick Kayako when

  • Mid-size support teams (10+ agents)
  • Ticket-heavy B2B SaaS
  • Teams migrating off Groove or shared inboxes
  • Buyers piloting AI ticket deflection

When Kayako is not a fit

  • Tiny teams . a shared inbox or Freshdesk free plan is enough
  • Anyone needing transparent, predictable pricing before signing
  • Orgs still on self-hosted Kayako Classic without a patch plan
  • Very low ticket volumes where AI automation never pays back

Sources

  1. Crisp Review 2026: 4.3/5, Real Pricing and Deal Breakers . Hackcelerationhackceleration.com
    review
  2. Crisp Reviews . G2g2.com
    review
  3. Crisp Reviews . Capterracapterra.com
    review
  4. Crisp Review . Tidiotidio.com
    review
  5. Crisp Reviews . Trustpilot (crisp.chat)trustpilot.com
    review
  6. Crisp . Helpdesk & AI Chatbot, Shopify App Store reviewsapps.shopify.com
    review
  7. Crisp Pricing 2026: What's The Catch? . Featurebasefeaturebase.app
    news
  8. Supplo vs Crisp: flat pricing, unlimited seats . Supplosupplo.io
    news
  9. Invent vs Crisp: pricing, AI and white-label . Inventuseinvent.com
    news
  10. Crisp . official sitecrisp.chat
    official
  11. Crisp SOC2 compliance status . official help centerhelp.crisp.chat
    official
  12. Crisp Live Chat CSRF to Stored XSS . WPScanwpscan.com
    security
  13. CVE-2021-43353: Crisp CSRF (CVSS 8.8) . Strixstrix.ai
    security
  14. im.crisp.app infostealer credentials . Hudson Rockhudsonrock.com
    security
  15. 0 to 250M MAU . Behind Crisp.chat's Story, r/SaaS AMAreddit.com
    news
  16. Kayako . official sitekayako.com
    official