Survicate: Customer Feedback Platform
Depends
Confidence: Medium
Buy it if you run continuous feedback loops across web, email, and support channels and will act on responses.
New check
Comparison
Survicate: Customer Feedback Platform vs SurveyMonkey
Survicate: Customer Feedback Platform and SurveyMonkey both land on Depends.
SurveyMonkey
Depends
Confidence: Medium
Buy it if you need polished surveys with templates and enterprise security, and you'll pay for a real plan.
| Compare | Survicate: Customer Feedback Platform | SurveyMonkey |
|---|---|---|
| Verdict | Depends | Depends |
| Best for | Product teams running ongoing feedback loops | HR and employee feedback programs |
| Who it's not for | Quick one-off polls . Google Forms is free | Shoestring-budget researchers . free plan won't stretch |
| Privacy | No known public vulnerabilities found in the sources reviewed.² | No known public vulnerabilities found in the sources reviewed. |
| Support quality | No support-quality evidence found | Reddit users report frustrating support |
| Public sentiment | Roundups praise its focused, friction-spotting surveys, while some G2 users flag pricing as a downside.⁶ | Sentiment is split: many praise the ease and templates, while loud Reddit threads slam free-plan limits, pricing, and support.13 |
| Biggest gotcha | G2 reviewers flag pricing; confirm response limits and seat counts before committing.⁶ | Free plan hits limits fast; Reddit users describe feeling baited into paid plans.15 |
Pick Survicate: Customer Feedback Platform when
- Product teams running ongoing feedback loops
- Support teams surveying via Intercom
- Multi-channel NPS/CSAT programs
- Teams wanting AI-summarized feedback
When Survicate: Customer Feedback Platform is not a fit
- Quick one-off polls . Google Forms is free
- Enterprise UX research at Qualtrics/Medallia scale
- Teams that won't act on continuous feedback
Pick SurveyMonkey when
- HR and employee feedback programs
- Mid-size and enterprise market research
- Event registrations and forms at scale
- Orgs needing compliance and admin controls
When SurveyMonkey is not a fit
- Shoestring-budget researchers . free plan won't stretch
- Anyone needing one simple form . use Google Forms free
- Teams expecting responsive human support
- Buyers allergic to upsells after hitting limits
Sources
- Survicate homepagesurvicate.comofficial
- Survicate security pagesurvicate.comsecurity
- Survicate on Intercom App Storeintercom.comofficial
- Slack integration docshelp.survicate.comofficial
- AI Chat feedback analysis docshelp.survicate.comofficial
- G2 reviewsg2.comreview
- SaaSCRM pricing reviewsaascrmreview.comreview
- GridinSoft trust scangridinsoft.comsecurity
- Medallia alternatives (Formbricks)formbricks.comreview
- 20+ best feedback tools 2025 (TextMagic)textmagic.comreview
- SurveyMonkey alternatives (Porsline)porsline.comreview
- Techjockey reviewtechjockey.comreview
review
- SurveyMonkey Plans and Pricingsurveymonkey.comofficial
review