Comparison

Tideways vs New Relic

Tideways and New Relic both land on Depends.

Tideways

Depends

Confidence: Medium

Buy it if you run PHP in production and want deep profiling without enterprise APM pricing.

Depends

Confidence: High

Buy if you run a complex, distributed stack and want metrics, logs, and traces in one platform.

Tideways versus New Relic
Compare	Tideways	New Relic
Verdict	Depends	Depends
Best for	PHP production teams	Mid-to-large engineering orgs
Who it's not for	Non-PHP stacks . Node, Python, .NET, Ruby	Small apps or side projects . massive overkill
Privacy	No known public vulnerabilities found in the sources reviewed.^⁹	Disclosed 2023 intrusion via stolen credentials; older agent CVEs are patched; no open critical issues found in sources reviewed.
Support quality	Vendor claims increased support investment; thin user evidence	No direct support evidence found
Public sentiment	PHP developers on Reddit and AWS Marketplace describe Tideways as an easy profiler that surfaces solid insights on slow Magento and PHP apps.^⁴	Users praise real-time visibility and platform breadth, but cost and complexity draw the loudest complaints.¹⁶
Biggest gotcha	Request-based billing means traffic spikes inflate your monthly invoice^⁸	Usage-based ingest means a busy month can silently balloon your bill.