shouldiuse.io

Comparison

TravelPerk (now Perk) vs Navan

TravelPerk (now Perk) and Navan both land on Depends.

Navan

Depends
Confidence: Medium

Buy if you run a travel-heavy company of roughly 50+ people and want one platform for travel, expense, and cards.

TravelPerk (now Perk) versus Navan
CompareTravelPerk (now Perk)Navan
VerdictDependsDepends
Best forFrequent-travel SMBs and scale-upsTravel-heavy mid-size and large companies
Who it's not forRare travelers or tiny teams . overkillSmall teams with occasional trips . spreadsheets and reimbursements suffice
PrivacySOC 2 Type 1 certified with a public trust center; no breaches reported, though the domain appears in infostealer credential dumps.11No public vulnerabilities found in sources reviewed; formal security program and bug bounty exist, but ~289 infostealer credentials tied to logins are circulating.
Support qualityRecurring poor customer support complaintsCustomer service is a recurring drawback
Public sentimentReviews are largely positive on ease of use and platform breadth, with recurring complaints about customer support and pricing.⁴G2 reviewers praise the booking and consolidation experience, while Reddit threads and independent reviews flag customer service and hotel-booking issues.15
Biggest gotchaHotel stays booked here don't earn loyalty points or status with chains like Marriott⁷Customer service is the most-cited complaint; test support responsiveness before committing

Pick TravelPerk (now Perk) when

  • Frequent-travel SMBs and scale-ups
  • Teams unifying travel and expense
  • Finance teams wanting duty-of-care visibility

When TravelPerk (now Perk) is not a fit

  • Rare travelers or tiny teams . overkill
  • Road warriors chasing hotel loyalty status
  • Support-sensitive buyers on tight budgets

Pick Navan when

  • Travel-heavy mid-size and large companies
  • Fast-growing startups scaling global travel
  • Teams consolidating travel, expense, and events
  • Frequent travelers wanting consumer-grade booking

When Navan is not a fit

  • Small teams with occasional trips . spreadsheets and reimbursements suffice
  • Expense-only needs . lighter spend tools exist
  • Personal or vacation travel . consumer booking tools are better
  • Anyone unwilling to pay per-user fees on the Expense product

Sources

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