shouldiuse.io

Comparison

Ubereats vs App2Food

Ubereats and App2Food both land on Depends.

App2Food

app2food.com

Depends
Confidence: Medium

Independent restaurants tired of paying 15-30% marketplace commissions get real value from the free, commission-free direct-ordering tier.

Read the full report

Ubereats versus App2Food
CompareUbereatsApp2Food
VerdictDependsDepends
Best forConvenience-first dinersIndependent restaurants
Who it's not forPrice-sensitive diners . fees stack fastLarge multi-location chains
PrivacyOne public CVE, user data reported on the dark web, and no public security page found.⁵No known public vulnerabilities found in the sources reviewed.15
Support qualityComplaint sites and refund guides dominate resultsVendor claims assigned customer success specialist
Public sentimentUsers complain about stacked fees and slow refunds, merchants resent commissions, and rating disputes are common.¹Independent feedback is sparse . two NJ restaurant owners on Reddit report using it, while most online commentary is vendor-published.
Biggest gotchaMerchant commissions can reach 30%; expect menu prices marked up to compensate³"Free" positioning, but the paid tier is $149/mo . confirm exactly what your plan includes before signup.13

Pick Ubereats when

  • Convenience-first diners
  • Restaurants without their own delivery fleet
  • Frequent orderers with Uber One
  • One-app food and grocery runs

When Ubereats is not a fit

  • Price-sensitive diners . fees stack fast
  • Thin-margin restaurants balking at ~30% commission
  • Anyone expecting smooth refunds and support
  • Privacy-cautious users wary of past data leaks

Pick App2Food when

  • Independent restaurants
  • Takeout-heavy spots
  • Food trucks
  • Owners escaping marketplace commissions

When App2Food is not a fit

  • Large multi-location chains
  • Restaurants relying on DoorDash-style marketplace discovery
  • Non-restaurant businesses
  • Teams needing enterprise analytics and integrations

Sources

  1. UberEATS Reviews | Trustpilottrustpilot.com
    review
  2. 57.1K Ubereats Reviews @ PissedConsumerubereats.pissedconsumer.com
    review
  3. I had no idea Uber keeps 30% from restaurants . Redditreddit.com
    review
  4. Uber eats is probably the worst food delivery service . Redditreddit.com
    review
  5. CVE-2017-13104 Detail . NVDnvd.nist.gov
    security
  6. Personal Records of UberEATS' Users Exposed on Dark Webcisomag.com
    security
  7. Hackers claim 271 million Uber Eats and Starbucks recordscybernews.com
    security
  8. Merchant Pricing . Uber Eatsmerchants.ubereats.com
    official
  9. Uber Direct . Same-Day Local Deliverymerchants.ubereats.com
    official
  10. Rossen Reports: UberEats sneaky feesfacebook.com
    news
  11. Uber Eats . Wikipediaen.wikipedia.org
    news
  12. App2Food homepageapp2food.com
    official
  13. Online Food Ordering System Pricingapp2food.com
    official
  14. Free restaurant Online Ordering Systemapp2food.com
    official
  15. App2Food.com Trust Scan (79/100)gridinsoft.com
    security
  16. App2Food Product Security Pageapp2food.com
    security