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Ubereats Review

Depends

Should I use Ubereats?

Not disclosed - ubereats.com

· 1 month ago

Use it if you value convenience and will check the fee-stacked total at checkout. Skip it if you're price-sensitive, and thin-margin restaurants should compare the reported ~30% commission against direct ordering.

Confidence

Medium. Based on 90+ public sources; many snippets truncated.

Ratings

  • Value for money
  • Ease of useNo solid rating evidence in sources
  • Feature depth
  • Support quality
  • Security posture

Pricing

Consumer

Free app; per-order delivery and service fees

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Free tierYes
MerchantCommission-based; reported up to 30%

Best for

  • Convenience-first diners
  • Restaurants without their own delivery fleet
  • Frequent orderers with Uber One
  • One-app food and grocery runs

Not for

  • Price-sensitive diners — fees stack fast
  • Thin-margin restaurants balking at ~30% commission
  • Anyone expecting smooth refunds and support
  • Privacy-cautious users wary of past data leaks

Gotchas - check before you buy

high

Merchant commissions can reach 30%; expect menu prices marked up to compensate

high

Delivery, service, and small-order fees stack; total often far exceeds menu price

medium

UberEATS user records surfaced on dark web in 2020 reports (~57M cited)

medium

No dedicated public security page found on

Pros and cons

Pros

  • Huge selection: restaurants, groceries, even retail like Dick's Sporting Goods
  • Merchants get delivery reach without hiring drivers
  • Uber Direct offers cost-effective same-day delivery option
  • Merchant Capital financing and Visa Grants for Growth for restaurants
  • Merchants can respond directly to customer reviews

Cons

  • Restaurants report commissions up to 30%
  • Consumers report sneaky fees added at checkout
  • '$0 delivery' promos criticized as misleading
  • 56,903 complaints logged on PissedConsumer
  • Users call the rating system unfair

Sources & method

- 11 sources - One CVE, user data reported on the dark web, and no security page found.

official x2review x4security x3news x2
  • CVE-2017-13104 — Hardcoded credentials, Hardcoded credentials vulnerability in Uber's Ubereats component, tracked by NVD.
  • User data on dark web (2020), Security researchers reported UberEATS user records exposed and sold on the dark web; ~57M cited.
  • Hacker claims: 271M records, Hackers claimed 271 million Uber Eats and Starbucks records; claim unverified.

Key stats

  • Value for money: 2/5

    Rating

  • Free app; per-order delivery and service fees

    Starting price

  • 11

    Sources

  • Analyzed

  • Value for money: 2/5. Stacked fees and 30% merchant commissions draw complaints
  • Ease of use. No solid rating evidence in sources
  • Feature depth: 4/5. Marketplace plus merchant tools, Uber Direct, financing
  • Support quality: 2/5. Complaint sites and refund guides dominate results
  • Security posture: 2/5. One CVE, dark-web leaks, no security page
  • 56,903 PissedConsumer reviews complaints dominate
  • 10,927 Reviews.io reviews for ubereats.com
  • Up to 30% Merchant commission reported by merchants
  • 1 Public CVEs CVE-2017-13104, hardcoded credentials

Pricing

Consumer

Free app; per-order delivery and service fees

  • Fees vary by distance and demand
  • Uber One membership available

Merchant

Commission-based; reported up to 30%

  • Flexible plan options
  • Uber Direct self-delivery extra

Security

One CVE, user data reported on the dark web, and no security page found.

  • CVE-2017-13104 — Hardcoded credentialsHardcoded credentials vulnerability in Uber's Ubereats component, tracked by NVD.⁵
  • User data on dark web (2020)Security researchers reported UberEATS user records exposed and sold on the dark web; ~57M cited.⁶
  • Hacker claims: 271M recordsHackers claimed 271 million Uber Eats and Starbucks records; claim unverified.⁷

What users say

Users complain about stacked fees and slow refunds, merchants resent commissions, and rating disputes are common.

“I had no idea Uber keeps 30% from restaurants”
Reddit, r/UberEATS
“I caught UberEats adding these SNEAKY FEES — check your bill now”
Facebook, Rossen Reports
“Uber eats is probably the worst food delivery service I've”
Reddit, r/UberEATS

Companies that use it

  • Dick's Sporting Goods
Full analysis

Based on 90+ public sources; many snippets truncated.

Convenient giant marketplace, but fees stack at checkout and merchants report up to 30% commission.

Methodology

Based on 90+ public sources; many snippets truncated.

Read how a report is made.

Sources

  1. UberEATS Reviews | Trustpilottrustpilot.com
    review
  2. 57.1K Ubereats Reviews @ PissedConsumerubereats.pissedconsumer.com
    review
  3. I had no idea Uber keeps 30% from restaurants — Redditreddit.com
    review
  4. Uber eats is probably the worst food delivery service — Redditreddit.com
    review
  5. CVE-2017-13104 Detail — NVDnvd.nist.gov
    security
  6. Personal Records of UberEATS' Users Exposed on Dark Webcisomag.com
    security
  7. Hackers claim 271 million Uber Eats and Starbucks recordscybernews.com
    security
  8. Merchant Pricing — Uber Eatsmerchants.ubereats.com
    official
  9. Uber Direct — Same-Day Local Deliverymerchants.ubereats.com
    official
  10. Rossen Reports: UberEats sneaky feesfacebook.com
    news
  11. Uber Eats — Wikipediaen.wikipedia.org
    news

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