UPS
Depends
Confidence: Medium
UPS fits businesses shipping daily volume, heavy ground freight, or internationally . the service range is broad.
Comparison
UPS vs Welcome | USPS
UPS and Welcome | USPS both land on Depends.
Welcome | USPS
Depends
Confidence: Medium
Use USPS if you send letters or light packages in the US . the tools are free, pickups are free, and rates are hard to beat.
| Compare | UPS | Welcome | USPS |
|---|---|---|
| Verdict | Depends | Depends |
| Best for | Daily-volume business shippers | US letters and small packages |
| Who it's not for | Lightweight personal packages . USPS costs less | Urgent, guaranteed, or high-value freight |
| Privacy | Three disclosed breaches (2014, 2023, 2025); Eaton/APC battery-backup 'UPS' CVEs in the search results are a different product.14 | No known public vulnerabilities found in the sources reviewed. |
| Support quality | Dispute and claim complaints dominate review threads | No support data in sources |
| Public sentiment | Sentiment is polarized: some praise smooth deliveries and the app, while many complain about careless handling, surprise fees, and UPS Store prices.¹ | Satisfaction is mediocre, with scattered social posts questioning delivery notifications. |
| Biggest gotcha | Dimensional-weight price corrections after pickup can balloon invoices versus original quotes⁹ | 3.56/5 rating suggests inconsistent service and support experiences |
Pick UPS when
- Daily-volume business shippers
- Heavy ground freight
- International and supply-chain logistics
- E-commerce brands needing scheduled pickups
When UPS is not a fit
- Lightweight personal packages . USPS costs less
- One-off shippers paying UPS Store retail markups
- Budget-sensitive sellers . correction fees add up
- Anyone wanting a spotless breach record
Pick Welcome | USPS when
- US letters and small packages
- Budget-conscious online sellers
- Free package pickup users
- Informed Delivery mail previews
When Welcome | USPS is not a fit
- Urgent, guaranteed, or high-value freight
- Non-US senders . no coverage
- Teams wanting shipping-analytics SaaS dashboards
- Buyers expecting premium customer support
Sources
- Trustpilot . UPS reviewstrustpilot.comreview
- ConsumerAffairs . UPS reviewsconsumeraffairs.comreview
- Reviews.io . 2,602 customer reviewsreviews.ioreview
- App Store . UPS app reviewsapps.apple.comreview
- Reddit r/UPS . good experiences threadreddit.comreview
- Reddit r/upsstore . pricing complaintsreddit.comreview
- eBay community . shipping cost adjustment disputescommunity.ebay.comreview
official
- UPS . flat rate shippingups.comofficial
- UPS . My Choice for Businessups.comofficial
- ClickPost . UPS shipping cost calculator 2026clickpost.ainews
- Fortune . UPS Store breach, 51 storesfortune.comsecurity
- Bitdefender . UPS Store data breach analysisbitdefender.comsecurity
- Heimdal . UPS SMS phishing breachheimdalsecurity.comsecurity