Comparison

UserVoice vs Canny

UserVoice and Canny both land on Depends.

UserVoice

Depends

Confidence: Medium

Buy if you're a mid-market-or-bigger product org that needs customer feedback tied to revenue and can stomach 4-figure monthly pricing.

Depends

Confidence: Medium

Buy it if you're a SaaS product team that wants polished feedback boards and will pay per tracked user.

UserVoice versus Canny
Compare	UserVoice	Canny
Verdict	Depends	Depends
Best for	Mid-market SaaS product teams	SaaS product teams collecting feature requests
Who it's not for	Startups and small teams . massive overkill at $699/mo	Big user bases . tracked-user pricing gets expensive fast
Privacy	No active incident found.^⁵	SOC 2 Type 2 per company blog; no known public vulnerabilities found in the sources reviewed.
Support quality	No usable evidence in sources reviewed	No reliable evidence in sources
Public sentiment	Review sites rate it well for feedback coverage, but Reddit threads show end users frustrated when their requests sit unanswered on public forums.^¹	Reviewers praise ease of use and feedback workflows, but a loud minority complains about rising tracked-user pricing.¹³
Biggest gotcha	Reported entry pricing is $699/month . 4 figures annually before onboarding costs^³	Tracked-user pricing: cost scales with your customer count, which balloons as you grow

Big user bases . tracked-user pricing gets expensive fast
Anyone sensitive to recurring price hikes
Teams needing self-hosted or open-source control
Guess: enterprises wanting deep product-planning suites (Productboard-class tools)