UserVoice
Depends
Confidence: Medium
Buy if you're a mid-market-or-bigger product org that needs customer feedback tied to revenue and can stomach 4-figure monthly pricing.
New check
Comparison
UserVoice vs Canny
UserVoice and Canny both land on Depends.
Canny
Depends
Confidence: Medium
Buy it if you're a SaaS product team that wants polished feedback boards and will pay per tracked user.
| Compare | ||
|---|---|---|
| Verdict | Depends | Depends |
| Best for | Mid-market SaaS product teams | SaaS product teams collecting feature requests |
| Who it's not for | Startups and small teams . massive overkill at $699/mo | Big user bases . tracked-user pricing gets expensive fast |
| Privacy | No active incident found.⁵ | SOC 2 Type 2 per company blog; no known public vulnerabilities found in the sources reviewed. |
| Support quality | No usable evidence in sources reviewed | No reliable evidence in sources |
| Public sentiment | Review sites rate it well for feedback coverage, but Reddit threads show end users frustrated when their requests sit unanswered on public forums.¹ | Reviewers praise ease of use and feedback workflows, but a loud minority complains about rising tracked-user pricing.13 |
| Biggest gotcha | Reported entry pricing is $699/month . 4 figures annually before onboarding costs³ | Tracked-user pricing: cost scales with your customer count, which balloons as you grow |
Pick UserVoice when
- Mid-market SaaS product teams
- Feedback tied to revenue accounts
- Large customer bases voting on features
When UserVoice is not a fit
- Startups and small teams . massive overkill at $699/mo
- Anyone wanting published pricing or self-serve trials
- Teams needing only a simple idea board
- Companies that won't staff ongoing feedback triage
Pick Canny when
- SaaS product teams collecting feature requests
- Public roadmap and changelog workflows
- Teams consolidating feedback from many sources
When Canny is not a fit
- Big user bases . tracked-user pricing gets expensive fast
- Anyone sensitive to recurring price hikes
- Teams needing self-hosted or open-source control
- Guess: enterprises wanting deep product-planning suites (Productboard-class tools)
Sources
review
- UserVoice Reviews . Capterracapterra.comreview
news
- Best UserVoice Alternatives . HappyFoxhappyfox.comnews
news
news
- Security & Compliance . UserVoiceuservoice.comofficial
- Is uservoice.com Safe? Score 70/100 . OffSeqguard.offseq.comsecurity
- UserVoice Security Rating . UpGuardupguard.comsecurity
- Microsoft ditches UserVoice . r/sysadminreddit.comreview
review
news
- Canny Reviews on Capterracapterra.comreview
- Canny prices are skyrocketing (Reddit)reddit.comreview