shouldiuse.io

VERDICT

Should I use UserVoice?

Customer Intelligence Platform - uservoice.com

Depends. Buy if you're a mid-market-or-bigger product org that needs customer feedback tied to revenue and can stomach 4-figure monthly pricing. Small teams or anyone wanting self-serve signup should pick Canny, Fider, or Upvoty instead.

Confidence

Medium. Based on 40+ public sources; most snippets were truncated, so exact ratings and full user quotes were unavailable.

Ratings

  • Value for money
  • Ease of useNo usable evidence in sources reviewed
  • Feature depth
  • Support qualityNo usable evidence in sources reviewed
  • Security posture

Pricing

$699/mo

Entry (reported)

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Upper band (reported)$1,499/mo

Best for

  • Mid-market SaaS product teams
  • Feedback tied to revenue accounts
  • Large customer bases voting on features

Not for

  • Startups and small teams — massive overkill at $699/mo
  • Anyone wanting published pricing or self-serve trials
  • Teams needing only a simple idea board
  • Companies that won't staff ongoing feedback triage

Gotchas - check before you buy

high

Reported entry pricing is $699/month — 4 figures annually before onboarding costs

medium

Pricing hidden behind sales calls; no public tiers or self-serve trial

medium

Microsoft publicly migrated off it; build an exit plan before committing feedback history

medium

Public forums expose unanswered requests — Proton Pass users documented ignored ideas

Pros and cons

Pros

  • Created the product-feedback category; long track record
  • PCI-DSS certified with a published GDPR compliance program
  • Users say it covers nearly everything they need
  • 253 G2 reviews; users consistently praise it
  • Scaled to huge audiences — Microsoft ran official Teams/Office feedback there

Cons

  • Reported plans start at $699/month
  • Pricing hidden; sales-led with no self-serve
  • Microsoft abandoned it for in-house forums
  • Customer forums show ignored, stalled feature requests
  • Competitors now pitch themselves as the modern replacement

Sources & method

Analyzed 9/26/2026 - 12 sources - No active incident found. PCI-DSS certified with a GDPR program, but a 2016 breach compromised ~100,000 accounts.

official x1review x4security x2news x5
  • 2016 account breach via weak encryption, ZDNet reported user accounts compromised in May 2016, with weak encryption implicated.
  • ~100,000 users affected, My1Login reported the breach affected roughly 100,000 credentials.

Key stats

  • Value for money: 2/5

    Rating

  • $699/mo

    Starting price

  • 12

    Sources

  • Analyzed

  • Value for money: 2/5. Reported $699-$1,499/mo; pricing hidden behind sales
  • Ease of use. No usable evidence in sources reviewed
  • Feature depth: 4/5. Users report near-complete feedback coverage
  • Support quality. No usable evidence in sources reviewed
  • Security posture: 3/5. PCI-DSS and GDPR certified; 2016 breach history
  • 253 G2 reviews across UserVoice products
  • $699/mo Starting price reported plans run $699-$1,499/mo
  • 70/100 Third-party security score OffSeq cybersecurity audit

Pricing

Entry (reported)

$699/mo

  • Feedback capture and voting
  • Reported starting plan (2025)

Upper band (reported)

$1,499/mo

  • Advanced reporting and admin
  • Top of published range

Security

No active incident found.

  • 2016 account breach via weak encryptionZDNet reported user accounts compromised in May 2016, with weak encryption implicated.⁵
  • ~100,000 users affectedMy1Login reported the breach affected roughly 100,000 credentials.⁶

PCI-DSS certified with a GDPR program, but a 2016 breach compromised ~100,000 accounts.

What users say

Review sites rate it well for feedback coverage, but Reddit threads show end users frustrated when their requests sit unanswered on forums.

Companies that use it

  • Adobe
  • Microsoft (formerly; since migrated off)
  • Atera
  • Proton11
  • Have I Been Pwned

Companies that could

  • Microsoft Uses Microsoft Tech Community forums instead
Full analysis

Based on 40+ public sources; most snippets were truncated, so exact ratings and full user quotes were unavailable.

Enterprise-priced feedback tool ($699+/mo, sales-only). Fits big product teams; small teams should use Canny or Fider.

Methodology

Based on 40+ public sources; most snippets were truncated, so exact ratings and full user quotes were unavailable.

Sources

  1. UserVoice Reviews 2026: Details, Pricing, & Features — G2g2.com
    review
  2. UserVoice Reviews — Capterracapterra.com
    review
  3. UserVoice Pricing 2026: Plans from $699-$1499/Month — UserJotuserjot.com
    news
  4. Best UserVoice Alternatives — HappyFoxhappyfox.com
    news
  5. UserVoice hacked; weak encryption at play — ZDNetzdnet.com
    news
  6. 100,000 Affected in UserVoice Data Breach — My1Loginmy1login.com
    news
  7. Security & Compliance — UserVoiceuservoice.com
    official
  8. Is uservoice.com Safe? Score 70/100 — OffSeqguard.offseq.com
    security
  9. UserVoice Security Rating — UpGuardupguard.com
    security
  10. Microsoft ditches UserVoice — r/sysadminreddit.com
    review
  11. Proton Pass UserVoice Status — r/ProtonPassreddit.com
    review
  12. Canny vs UserVoice comparison — Cannycanny.io
    news

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