shouldiuse.io

VERDICT

Should I use Novagems?

Security guard software for security companies. Scheduling, GPS tracking, checkpoint tours, and incident reports in one app. Trusted by 500+ firms. - novagems.com

Depends. Buy if you run a small or mid-size guard firm that needs scheduling, GPS tours, and client-facing incident proof in one app. Skip it if you need enterprise depth like TrackTik or refuse quote-only pricing.

Confidence

Medium. Based on ~30 public sources; review snippets mostly truncated and no independent product rating numbers found.

Ratings

  • Value for moneyNo published pricing to assess
  • Ease of use
  • Feature depth
  • Support qualityNo independent support reviews found
  • Security posture

Pricing

$0 for 14 days

Free trial

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Free tierNo

Best for

  • Small-to-mid security guard firms
  • Firms needing GPS tour proof for clients
  • Cleaning contractors wanting one workforce app

Not for

  • Single-site teams with under ~10 guards — use a spreadsheet
  • Enterprise operators needing TrackTik/Trackforce-grade depth
  • Buyers who require transparent published pricing
  • Office-only teams with no field patrols

Gotchas - check before you buy

medium

Quote-based pricing; get written per-guard rates before signing anything

medium

Bootstrapped, sub-$200K vendor — assess support capacity for long contracts

medium

Customer-count claims vary (200+ vs 500+); ask for referenceable clients

low

Guess: per-guard pricing in this category scales fast beyond ~50 guards

Pros and cons

Pros

  • All-in-one: scheduling, GPS tracking, checkpoint tours, incident reporting
  • 14-day free trial before committing
  • Reviewers describe it as easy-to-use and helpful
  • Centralized reporting gives clients proof of service

Cons

  • No published pricing — sales quote required
  • Very small vendor: ~$158K tracked, no funding raised
  • Customer claims conflict: 200+ (LinkedIn) vs 500+ (site)
  • 2.7/5 employee rating hints at internal morale issues

Sources & method

Analyzed 9/26/2026 - 15 sources - No known vulnerabilities found in the sources reviewed.

official x5review x6security x1news x3

Key stats

  • Ease of use: 4/5

    Rating

  • $0 for 14 days

    Starting price

  • 15

    Sources

  • Analyzed

  • Value for money. No published pricing to assess
  • Ease of use: 4/5. Reviewers call it easy-to-use and helpful
  • Feature depth: 4/5. Scheduling, GPS, tours, incident reports, analytics included
  • Support quality. No independent support reviews found
  • Security posture: 3/5. Security page exists; no third-party findings
  • 500+ firms Claimed customers Company's own claim; LinkedIn says 200+ teams
  • 14 days Free trial No free tier advertised
  • ~$158.3K Vendor size signal Crunchbase figure; Tracxn reports no funding raised
  • 2.7/5 AmbitionBox rating 7 employee reviews — workplace, not product

Pricing

Free trial

$0 for 14 days

  • Full platform per marketing
  • Paid plans are quote-based; no public rates

Security

No known vulnerabilities found in the sources reviewed.

What users say

review snippets are thin and truncated; available fragments praise ease of use, while AmbitionBox shows a 2.7/5 employee rating.

“Helpful and easy-to-use”
GetApp reviewer
“Great tool for managing”
Capterra reviewer
“I rarely leave reviews,”
Apple App Store reviewer

Alternatives

Compare Novagems with each alternative.

  • OfficerReports

    Simple checkpoint tours and reporting for smaller operations.

Full analysis

Based on ~30 public sources; review snippets mostly truncated and no independent product rating numbers found.

Solid all-in-one for small guard firms; quote-only pricing and a tiny bootstrapped vendor push bigger operations to TrackTik.

Methodology

Based on ~30 public sources; review snippets mostly truncated and no independent product rating numbers found.

Sources

  1. Novagems homepagenovagems.com
    official
  2. official
  3. official
  4. official
  5. security
  6. review
  7. review
  8. review
  9. review
  10. review
  11. review
  12. news
  13. news
  14. official
  15. news

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