Comparison

Wati.io vs respond.io

Wati.io and respond.io both land on Depends.

Wati.io

Depends

Confidence: Medium

Buy if WhatsApp is your primary sales or support channel and you are an SMB or mid-market B2C brand . G2 users rate it 4.6/5.

Depends

Confidence: Medium

Buy if you're a mid-market B2C team handling high message volume across WhatsApp, Instagram, or TikTok.

Wati.io versus respond.io
Compare	Wati.io	respond.io
Verdict	Depends	Depends
Best for	E-commerce brands selling on WhatsApp	High-volume WhatsApp B2C sales
Who it's not for	Low-volume senders . per-message fees beat the subscription	Small teams with low chat volume
Privacy	No known public vulnerabilities found in the sources reviewed.^⁹	No known public vulnerabilities found in the sources reviewed.
Support quality	Trustpilot 3.1/5; users cite severe issues	24/7 human support promised; called responsive
Public sentiment	G2 reviewers praise easy setup and WhatsApp automation, while Trustpilot reviewers report support problems and pricing opacity.^⁴	Reviewers praise ease of setup, reliability, and AI automation, but repeatedly flag expensive, contact-based pricing.¹¹
Biggest gotcha	WhatsApp message costs vary by recipient country, added on top of your subscription^²	Contact-based (MAC) pricing: bill grows with active contacts, not seats . model your volume first¹⁵