Workiz
Depends
Confidence: Medium
Buy it if you run a growing home-service crew and will actually use dispatch, invoicing, and payments together.
Comparison
Workiz and Service Fusion both land on Depends.
Buy it if you run a growing home-service crew and will actually use dispatch, invoicing, and payments together.
Buy if you run a growing HVAC, plumbing, or electrical crew and want scheduling, invoicing, and payments in one place.
| Compare | Workiz | Service Fusion |
|---|---|---|
| Verdict | Depends | Depends |
| Best for | HVAC, plumbing, locksmith, garage-door crews | Growing HVAC, plumbing, electrical contractors |
| Who it's not for | Solo operators . simpler invoicing tools cost less | Solo techs and one-truck shops . $259/mo is overkill |
| Privacy | No known public vulnerabilities found in the sources reviewed.¹ | No known public vulnerabilities found in the sources reviewed. |
| Support quality | Trustpilot and BBB complaints cite unfulfilled promises | No clear evidence in sources reviewed |
| Public sentiment | Reviews praise the simple UI and all-in-one workflow, but Trustpilot and BBB complaints flag billing and unfulfilled-promises issues.⁵ | Ratings average 4.1-4.3 across G2 and Capterra, with users liking the feature breadth but some contractors on Reddit expressing frustration.14 |
| Biggest gotcha | Add-ons push real cost well above the $45/mo base; reviewers flag hidden fees.² | Entry tier starts at $259/mo . confirm exactly what's included before committing15 |