Yealink
Depends
Confidence: Medium
Buy if you want cost-effective SIP phones or Teams/Zoom room gear and have someone to patch firmware and self-troubleshoot.
New check
Comparison
Yealink vs Poly
Yealink and Poly both land on Depends.
Poly
Depends
Confidence: Medium
Buy for IT-led organizations standardizing headsets, desk phones, and video bars across many rooms.
| Compare | Yealink | Poly |
|---|---|---|
| Verdict | Depends | Depends |
| Best for | Cost-conscious offices replacing desk phones | Enterprises outfitting meeting rooms |
| Who it's not for | Zero-IT shops wanting plug-and-play with vendor handholding | Budget home offices . cheaper gear does the job |
| Privacy | Active CVE history 2024-2026; vendor publishes advisories and patches via its Trust Center.² | Real CVE history across Poly VoIP and Studio devices; HP publishes advisories and white papers, but itself was not found. |
| Support quality | Integrators describe support as terrible | Firmware complaints; tiny Trustpilot footprint |
| Public sentiment | Installers praise the hardware's value but repeatedly criticize vendor support, while individual device reviews trend positive.¹ | Headset and video-bar reviewers praise call comfort and room quality, while commercial AV buyers on Reddit report reliability slipping under HP.⁹ |
| Biggest gotcha | Firmware patching is on you; unpatched phones had a remotely exploitable RPS flaw² | Reddit AV pros say reliability dropped post-HP; test units before fleet-wide purchases12 |
Pick Yealink when
- Cost-conscious offices replacing desk phones
- Teams/Zoom meeting room deployments
- MSPs provisioning phone fleets at scale
- Reseller-led small business VoIP rollouts
When Yealink is not a fit
- Zero-IT shops wanting plug-and-play with vendor handholding
- High-security orgs lacking firmware patching discipline
- Buyers who need fast, responsive vendor support
- Anyone wanting transparent direct pricing from the manufacturer
Pick Poly when
- Enterprises outfitting meeting rooms
- Call centers needing pro headsets
- IT teams standardizing VoIP phones
- Hybrid offices buying video bars
When Poly is not a fit
- Budget home offices . cheaper gear does the job
- Small teams with no IT staff to manage firmware
- Anyone seeking a software product . this is hardware
- Security-sensitive shops unwilling to patch devices regularly
Sources
review
security
- Yealink Trust Center - Security advisoriesyealink.comofficial
- WHY2025 - Die Hardcoded: Yealink security talkcloudaware.eusecurity
- WhichVoIP - Yealink IP phones reviewwhichvoip.comreview
- Headset Advisor - Yealink MP45 reviewheadsetadvisor.comreview
- Owler - Yealink revenue profileowler.comnews
- Yealink-Bayada case study 2023yealink.comofficial
- Read Customer Service Reviews of poly.com . Trustpilottrustpilot.comreview
review
- Poly Voyager Focus 2 Review . Headset Advisorheadsetadvisor.comreview
- Poly Edge E550 problems with 8.4.1.0068 firmware . Zoom Communitycommunity.zoom.comreview
official
- Authenticated Command Injection in Poly Studio . SEC Consultsec-consult.comsecurity