shouldiuse.io

VERDICT

Should I use Yealink?

UC&C terminals, video collaboration, and conference phones - yealink.com

Depends. Buy if you want cost-effective SIP phones or Teams/Zoom room gear and have someone to patch firmware and self-troubleshoot. Avoid if you need responsive vendor support or run phones in security-sensitive, unpatched environments.

Confidence

Medium. Based on ~30 public sources: Reddit/Spiceworks reviews, CISA/NVD advisories, reseller listings, and vendor case studies. Quote snippets truncated at source.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support quality
  • Security posture

Pricing

Hardware via resellers

~$150/unit cited by one buyer (older T28 example)

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • Cost-conscious offices replacing desk phones
  • Teams/Zoom meeting room deployments
  • MSPs provisioning phone fleets at scale
  • Reseller-led small business VoIP rollouts

Not for

  • Zero-IT shops wanting plug-and-play with vendor handholding
  • High-security orgs lacking firmware patching discipline
  • Buyers who need fast, responsive vendor support
  • Anyone wanting transparent direct pricing from the manufacturer

Gotchas - check before you buy

high

Firmware patching is on you; unpatched phones had a remotely exploitable RPS flaw

medium

Support reputation among installers is poor; plan to self-troubleshoot or use a reseller

medium

No direct pricing on; you buy through resellers at variable prices

medium

Verify your phone platform supports Yealink handsets before buying hardware

Pros and cons

Pros

  • IP phones described as a cost-effective choice
  • Huge portfolio: desk phones, headsets, conference rooms, Teams/Zoom certified gear
  • Widely stocked by CDW, VoIP Supply, Amazon, VoIPon
  • Runs a Trust Center with advisories and vulnerability disclosure policy
  • MP45 USB phone called simple and nicely appointed

Cons

  • Recurring CVEs: RPS bypass, buffer overflow, command injection
  • Integrators describe the company's support as terrible
  • Hardcoded credentials and firmware weaknesses presented at WHY2025 conference
  • Some cloud phone platforms don't support VoIP desk phones

Sources & method

Analyzed 9/20/2026 - 8 sources - Active CVE history 2024-2026; vendor publishes advisories and patches via its Trust Center.

official x2review x3security x2news x1
  • CVE-2025-52916 - Yealink RPS unauthorized access, Remotely exploitable redirect/provisioning service flaw, CVSS v4 5.3; CISA advisory issued Aug 2025.
  • CVE-2026-12220 - SIP-T46U stack buffer overflow, Stack-based buffer overflow disclosed June 2026.
  • CVE-2025-44041 - SIP-T40G command injection, Command injection vulnerability in SIP-T40G firmware.
  • Hardcoded credentials and firmware weaknesses, WHY2025 conference talk covered hardcoded credentials and firmware vulnerabilities; Yealink has since shipped fixes for some issues.

Key stats

  • Value for money: 4/5

    Rating

  • ~$150/unit cited by one buyer (older T28 example)

    Starting price

  • 8

    Sources

  • Analyzed

  • Value for money: 4/5. Repeatedly called cost-effective vs rivals
  • Ease of use: 3/5. Simple hardware; provisioning quirks reported
  • Feature depth: 4/5. Phones, headsets, rooms, compute modules, Teams/Zoom certified
  • Support quality: 2/5. Integrators describe support as terrible
  • Security posture: 2/5. Multiple CVEs; hardcoded-credential criticism
  • 2001 Founded Xiamen, China; stock code 300628
  • ~$625.7M Annual revenue Owler estimate
  • 140+ countries Market reach 7 customer experience centers
  • 18 reviews Trustpilot (UK site) Very thin direct-review footprint

Pricing

Hardware via resellers

~$150/unit cited by one buyer (older T28 example)

  • T-series desk phones through CDW/VoIP Supply
  • Cordless bundles (W73P) via partners like Spruce
  • No published MSRP list on yealink.com

Security

Active CVE history 2024-2026; vendor publishes advisories and patches via its Trust Center.

  • CVE-2025-52916 - Yealink RPS unauthorized accessRemotely exploitable redirect/provisioning service flaw, CVSS v4 5.3; CISA advisory issued Aug 2025.²
  • CVE-2026-12220 - SIP-T46U stack buffer overflowStack-based buffer overflow disclosed June 2026.
  • CVE-2025-44041 - SIP-T40G command injectionCommand injection vulnerability in SIP-T40G firmware.
  • Hardcoded credentials and firmware weaknessesWHY2025 conference talk covered hardcoded credentials and firmware vulnerabilities; Yealink has since shipped fixes for some issues.⁴

What users say

Installers praise the hardware's value but repeatedly criticize vendor support, while individual device reviews trend positive.

“Yealink is one of those companies that has a terrible”
Reddit, r/CommercialAV
“The Yealink MP45 is a simple, nicely appointed, p”
Headset Advisor blog review
“Big Security Flaw discovered in Yealink VoIP phones”
Reddit, r/sysadmin

Companies that use it

Full analysis

Based on ~30 public sources: Reddit/Spiceworks reviews, CISA/NVD advisories, reseller listings, and vendor case studies. Quote snippets truncated at source.

Cheap, capable VoIP hardware with a real security track record and weak vendor support reputation.

Methodology

Based on ~30 public sources: Reddit/Spiceworks reviews, CISA/NVD advisories, reseller listings, and vendor case studies. Quote snippets truncated at source.

Sources

  1. Reddit r/CommercialAV - Yealink reliability, support threadreddit.com
    review
  2. CISA advisory - Yealink IP Phones and RPS (CVE-2025-52916)cisa.gov
    security
  3. Yealink Trust Center - Security advisoriesyealink.com
    official
  4. WHY2025 - Die Hardcoded: Yealink security talkcloudaware.eu
    security
  5. WhichVoIP - Yealink IP phones reviewwhichvoip.com
    review
  6. Headset Advisor - Yealink MP45 reviewheadsetadvisor.com
    review
  7. Owler - Yealink revenue profileowler.com
    news
  8. Yealink-Bayada case study 2023yealink.com
    official

Rate this review

Anonymous. You can change your vote.

Loading votes…

Comments

One queue. No nested comments. Give a display name first. Limit: 200 words per comment and 7 comments per day. You can edit or delete yours.

Save a name to write a comment.

0 / 200 words

No comments yet.