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New check

Comparison

Zen Internet vs Plus

Zen Internet and Plus both land on Depends.

Zen Internet

zen.co.uk

Depends
Confidence: Medium

Zen Internet fits UK homes and small businesses that value a certified B Corp ISP with a published security posture, but recent forum and Reddit posts flag pricing changes and declining support.

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Plus

plus.net

Depends
Confidence: Low

Confidence is low: only two sources specific to plus.net surfaced, one describing confusing pricing info on a customer account.

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Zen Internet versus Plus
CompareZen InternetPlus
VerdictDependsDepends
Best forUK homes wanting an ethical B Corp ISPGuess: budget-conscious UK households
Who it's not forPrice hunters chasing the cheapest dealGuess: anyone outside the UK
PrivacyNo known public vulnerabilities found in the sources reviewed.⁹No known public vulnerabilities found in the sources reviewed.11
Support qualityBilling and support complaints on Reddit and forumsNo evidence
Public sentimentRecent Reddit and forum users complain about pricing changes, billing, and support, while Zen retains a loyal UK base.¹Only one-specific user thread surfaced, describing confusing pricing info appearing on an account.10
Biggest gotchaPricing can change after sign-up; 'old vs new pricing' disputes span multiple forum threads.⁴Pricing confusion reported March 2025 on its own community forum; scrutinize bills10

Pick Zen Internet when

  • UK homes wanting an ethical B Corp ISP
  • Small businesses wanting a security-conscious provider

When Zen Internet is not a fit

  • Price hunters chasing the cheapest deal
  • Buyers expecting flawless ongoing support
  • Guess: non-UK users . coverage is UK-only

Pick Plus when

  • Guess: budget-conscious UK households
  • Guess: basic everyday broadband use

When Plus is not a fit

  • Guess: anyone outside the UK
  • Guess: buyers who need transparent, predictable billing
  • Guess: firms needing documented security and compliance

Sources

  1. Zen Internet Reviews | Trustpilottrustpilot.com
    review
  2. Don't buy zen RANT : r/Zen_Internetreddit.com
    review
  3. What's up with Zen customer support? : r/Zen_Internetreddit.com
    review
  4. Old vs New pricing :: Zen Internet - Broadband Forumsforums.thinkbroadband.com
    review
  5. Zen billing support is now poorforums.thinkbroadband.com
    review
  6. Zen Internet Ltd - Certified B Corporationbcorporation.net
    official
  7. Zen Business case studiesbusiness.zen.co.uk
    official
  8. Zen Internet Case Study - Invictiinvicti.com
    security
  9. Product security page - zen.co.ukzen.co.uk
    security
  10. Confusing pricing info appeared on my account . Plusnet Communitycommunity.plus.net
    review
  11. Security pageplus.net
    security
  12. Plus.net homepageplus.net
    official