shouldiuse.io

VERDICT

Should I use Agora?

Build ultra-low latency voice, video, chat, and voice AI experiences, with flexible APIs and no-code & low-code tools. - agora.io

Depends. Buy if you have developers embedding real-time voice, video, or voice AI agents into your own product. Skip it if you want plug-and-play calls or a support chatbot — this is an SDK platform, not a finished app.

Confidence

Medium. Based on 10 public sources; no verbatim user reviews or complaints found, so user-sentiment confidence is limited.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support qualityNo evidence on support quality
  • Security posture

Pricing

$3.99 per 1,000 min

Pay-as-you-go

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Support plansContact sales

Best for

  • App teams embedding voice/video
  • Voice AI agent builders
  • Live social and event apps
  • Developers needing <200ms latency

Not for

  • Non-technical teams wanting a ready-made app
  • Anyone needing simple chatbot support — use Tidio or Gorgias
  • Buyers wanting flat monthly SaaS billing
  • Small teams with no developer resources

Gotchas - check before you buy

medium

Usage-based minutes: costs scale unpredictably as your traffic grows

medium

Conversational AI Engine was in private beta as of Feb 2025; availability may be limited

medium

Guess: SDK lock-in — migrating live video infrastructure to another vendor later is painful

low

Support plans are separate paid add-ons requiring sales contact

Pros and cons

Pros

  • Claims <200ms global latency for real-time voice and video
  • Broad SDKs: voice, video, streaming, chat, plus conversational AI engine
  • Voice AI engine works with any AI model, including OpenAI Realtime API
  • Proven at scale — powered Clubhouse's voice rooms
  • Flat usage pricing makes costs easy to model

Cons

  • SDKs only — you build everything yourself
  • Support plans and enterprise pricing gated behind contact-sales
  • 2021 Video SDK flaw could expose ongoing private video calls
  • Flat pricing differs from unbundled rivals like LiveKit — compare carefully

Sources & method

Analyzed 9/20/2026 - 10 sources - One 2021 CVE disclosed in the Agora Video SDK; vendor maintains a security page.

official x2review x4security x2news x2
  • CVE-2020-25605 — Agora Video SDK flaw, Disclosed Feb 2021; may have allowed an attacker to spy on ongoing private video calls.

Key stats

  • Value for money: 3/5

    Rating

  • $3.99 per 1,000 min

    Starting price

  • 10

    Sources

  • Analyzed

  • Value for money: 3/5. Flat usage pricing, straightforward, but compare unbundled rivals
  • Ease of use: 3/5. SDKs plus no-code tools, but developers still required
  • Feature depth: 5/5. Voice, video, chat, streaming, plus conversational AI engine
  • Support quality. No evidence on support quality
  • Security posture: 3/5. One 2021 SDK CVE; public security page exists
  • $3.99/1,000 min Video pricing ~$0.004 per minute
  • <200ms Claimed latency Vendor claim, global
  • NASDAQ: API Company Publicly traded
  • 1 Known CVEs in sources Video SDK, 2021

Pricing

Pay-as-you-go

$3.99 per 1,000 min

  • Video calling ~$0.004/minute
  • Flat usage model across services

Support plans

Not disclosed

  • Tiered support add-ons

Security

One 2021 CVE disclosed in the Agora Video SDK; vendor maintains a security page.

  • CVE-2020-25605 — Agora Video SDK flawDisclosed Feb 2021; may have allowed an attacker to spy on ongoing private video calls.³

What users say

Sources consistently describe Agora as developer APIs/SDKs for embedding real-time voice, video, and chat, but the evidence contains little direct user feedback.

Companies that use it

Full analysis

Based on 10 public sources; no verbatim user reviews or complaints found, so user-sentiment confidence is limited.

Developer SDKs for low-latency voice, video and voice AI. Right if you're building; overkill if you just need calls.

Methodology

Based on 10 public sources; no verbatim user reviews or complaints found, so user-sentiment confidence is limited.

Sources

  1. Agora official site — Real-Time Engagement & Conversational AI Platformagora.io
    official
  2. Agora: Details, Reviews, Pricing, & Featurescheckthat.ai
    review
  3. ATR Team Finds Vulnerability in Agora Video SDK (CVE-2020-25605)trellix.com
    security
  4. Agora Launches Conversational AI Engineprnewswire.com
    news
  5. Agora integrates with OpenAI Realtime APIprnewswire.com
    news
  6. LiveKit Pricing vs Agora: 2026 Cost Analysisforasoft.com
    review
  7. Agora Conversational AI Engine — AI Agent overviewaiagentstore.ai
    review
  8. Agora Conversational AI Engine — Private Betaagoraio.zendesk.com
    official
  9. Implementing voice chat like Clubhouse with Agorazenn.dev
    review
  10. Agora product security pageagora.io
    security

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